大家好！今天讓小編來大家介紹下關(guān)于外貿(mào)發(fā)錯貨物客服英文郵件（外貿(mào)發(fā)錯貨物客服英文郵件怎么寫）的問題，以下是小編對此問題的歸納整理，讓我們一起來看看吧。

外貿(mào)英語函電范文

一、中英文函電范文對照
1、外貿(mào)函電:回信
外貿(mào)函電:回信（英文版） Dear Mr. / Ms,
Thank you for your letter conveying congratulations on my appointment. I wish also to thank you for the assistance you have given me in my work and look forward to better cooperation in the future.
Sincerely
外貿(mào)函電:回信（中文版） 尊敬的先生/小姐，
感謝你來信對我的任命表達(dá)的祝賀。我也感謝您對我的工作給予的支持，并期望未來能有更好的合作。 誠摯的
2、外貿(mào)函電：回復(fù)投訴
外貿(mào)函電：回復(fù)投訴（英文版） 20 May 2000 Kee & Co., Ltd 34 Regent Street London, UK Dear Sirs:
Thank you for your letter of 20 May referring to your order no.252. We are glad to hear that the consignment was delivered promptly.
We regret, however, that case no.46 did not contain the goods you ordered. We have investigated the matter and find that we did make a mistake in putting the order together.
We have arranged for the correct goods to be dispatched to you at once. The relevant documents will be mailed to you as soon as they are ready.
Please keep case no.46 and its contents until called for by our agents who have been informed of the situation.
We apologize for the inconvenience caused by our error. Yours faithfully, Tony Smith Chief Seller
外貿(mào)函電：回復(fù)投訴（中文版） ——先生:
多謝五月二十日有關(guān)第252號定單的來信。得悉貨物及時運(yùn)抵，感到高興。
有關(guān)第46號箱錯運(yùn)貨物一事，在此向貴公司致歉。經(jīng)調(diào)查，發(fā)現(xiàn)裝運(yùn)時誤將貨物同放，所以有此錯失。
該缺貨已安排即時發(fā)運(yùn)，有關(guān)文件準(zhǔn)備好后會立即寄出。
錯運(yùn)的貨物煩請代存，本公司已知會代理商，不日將與貴公司聯(lián)絡(luò)。 因此失誤而引致任何不便，本公司深感歉意。

請教外貿(mào)回應(yīng)客戶關(guān)于產(chǎn)品問題的郵件應(yīng)該怎么寫？

Mr. Steve Pincus
Human Relations
Winfield Medical
100 Main Street
Winfield, FL 09876 （這些是你的客戶的地址）
Dear customer（如果你知道主要是誰在負(fù)責(zé)，也可以寫Mr.或者M(jìn)rs.或者M(jìn)s.）,
We are sorry to hear that several samples delivered from our company are broken.However,they are in good condition before delivering,so we will appreciate you if you can send us some photos about the broken samples.
Sincerely
xxx(名字)

我們公司是出口針織面料的，由于面料質(zhì)量問題，客戶那邊要退貨，要求我們用英文寫一個退貨申請的郵件。

Dear （你的客戶名字）,
We are sorry to hear that you rejected the goods because of fabric quality problem. We grant your request in view of our longstanding cooperation. （However, you have to pay the cost of returning it. ）
Yours sincerely,
（你們公司的落款放這里）
敬愛的＊＊：
我們很抱歉，聽說您發(fā)現(xiàn)面料質(zhì)量有問題要求退貨。鑒于我們之間長期的合作關(guān)系，我方同意您的請求。（但您必須承擔(dān)退貨的費用。）
敬上
＊＊＊
<由于不知道合同當(dāng)時是怎么規(guī)定你們誰出退貨的這筆費用的，所以你根據(jù)公司情況可能還需要自行調(diào)整， 下面是你做調(diào)整時可能用到的句子）
If have refunds agreements, you will be responsible for the
return shipping charges. The balance will be refunded back to
you after we receive the items.
表示如果達(dá)成退貨退款協(xié)議，對方會給退回運(yùn)費。你們在收到退回貨物后，會退回款項
Accepts Buyer''s returned Products and refund the purchase
price in the currency stated in this Contract, and takes
responsibility for all direct loss and expenses incurred to Buyer
due to the return of Products
表示你們同意買方退貨，并將所退貨物金額用合同規(guī)定的貨幣償還買方，并承擔(dān)買方因退貨而蒙受的一切直接損失和費用。
請采納。

以上就是小編對于外貿(mào)發(fā)錯貨物客服英文郵件（外貿(mào)發(fā)錯貨物客服英文郵件怎么寫）問題和相關(guān)問題的解答了，外貿(mào)發(fā)錯貨物客服英文郵件（外貿(mào)發(fā)錯貨物客服英文郵件怎么寫）的問題希望對你有用！