建議業(yè)務(wù)員把要問的問題，盡量換成選擇題方式，客戶就能比較容易的快速做出選擇，而業(yè)務(wù)員也能及時(shí)得到回復(fù)與確認(rèn)。4. “不催”的郵件 我們在業(yè)務(wù)聯(lián)絡(luò)過程中，有時(shí)換了若干內(nèi)容給客戶發(fā)郵件，對方依舊不回復(fù)，這時(shí)該

籠統(tǒng)點(diǎn)：郵件沒有明確指出產(chǎn)品型號及具體要求，例如采購量，就直接要求報(bào)價(jià)和寄樣。回復(fù)案例 Could you kindly tell me more details about the vases you need？Capacity, function, quantity, target price….So that we

If you have a minute or two to learn more about us, you can visit us here at XX. If I don’t hear from you, I will reach out to you via phone later in the week.如果您有時(shí)間可以點(diǎn)擊XX網(wǎng)址來了解

回復(fù)模板一：可報(bào)價(jià) Dear Sir/Madam,Thanks for your inquiry at www.***.com. We are professional supplier for ***（產(chǎn)品名）at competitive price, located in*** 貼上幾張公司的圖片 ，驗(yàn)貨間、樣品間、生產(chǎn)線

外貿(mào)郵件回復(fù)模板

5. 業(yè)績及網(wǎng)絡(luò):如銷售量、各地網(wǎng)店、案例客戶等; 6. 售后服務(wù)/聯(lián)系方式 7.其他。 核心點(diǎn)就是展示自己,宣傳自己,吸引目標(biāo)客戶關(guān)注,當(dāng)然不是什么都往上面放,全面且精煉?？梢詤⒖夹袠I(yè)標(biāo)桿企業(yè)的公司簡介,取長補(bǔ)短。 問題四:一

4)強(qiáng)調(diào)和體現(xiàn)員工和公司的雙贏關(guān)系（間接表明與客戶的誠信、雙贏關(guān)系）；請點(diǎn)擊輸入圖片描述 9/9 六.介紹和體現(xiàn)企業(yè)具有的較高社會地位，適應(yīng)同任何企業(yè)的合作基礎(chǔ)：七.地域優(yōu)勢：1）旅游文化活動以及與客戶的互動；2）對于

4、公司榮譽(yù) 要把公司獲得的榮譽(yù)獎項(xiàng)都介紹清楚，業(yè)主對裝修公司的評價(jià)，設(shè)計(jì)師比賽中獲得的獎項(xiàng)。5、公司文化 公司文化主要包括運(yùn)營理念、目標(biāo)、宗旨、使命等，將這些都介紹清楚，讓消費(fèi)者了解我們裝修公司的公司文化，立志成為

1、向別人介紹自己的公司，要看場合，還要看介紹形式；2、在朋友相見的場合，簡單隨意就好，甚至公司名字都不用說，除非對方明確問到；3、在正規(guī)的場合，如果是語言形式的說明，要估算對方給你的介紹時(shí)間，以及揣磨對方的需

3、介紹企業(yè)已經(jīng)取得的經(jīng)營業(yè)績 如年度實(shí)現(xiàn)的經(jīng)營利潤、已經(jīng)獲得的由社會權(quán)威機(jī)構(gòu)授予的榮譽(yù)稱號等。同時(shí)，還要對企業(yè)的經(jīng)營戰(zhàn)略、經(jīng)營理念等進(jìn)行介紹；4、要具體、準(zhǔn)確的介紹企業(yè)的聯(lián)系方式 如辦公地址、郵編、傳真、電話、網(wǎng)址

3、高級技工，把國有企業(yè)的二手設(shè)備調(diào)順成一手設(shè)備的性能，體現(xiàn)公司的行業(yè)技能水平，讓潛在客戶放心；4、外部合作：科研院校機(jī)構(gòu)的合作研發(fā)；（五）企業(yè)文化建設(shè)特點(diǎn)：1、每年廠慶時(shí)機(jī)的旅游文化活動，體現(xiàn)我們的企業(yè)文化建設(shè)高

1、先了解自己產(chǎn)品的特點(diǎn)和優(yōu)勢，你要有比較，要去了解市場同類產(chǎn)品和自己的產(chǎn)品的比較，這樣你才能有比較的去向客戶介紹 2、產(chǎn)品對客戶有什么幫助，記住不要老是光說自己的產(chǎn)品怎么好，應(yīng)該站在客戶的立場上說產(chǎn)品對客戶有

如何向客戶介紹自己的公司

我國企業(yè)采取簡稱式的很少，但是韓國、歐美公司卻很多，像HP、P&G、IBM、3M等。田歌可簡稱TG，公司名稱為TG Textile。目前公司很多國外客戶都直接稱呼田歌為TG，這樣改名的話保持了一定的延續(xù)性。目前簡稱為TG的公司有：天機(jī)

20. dunno=don't know 不知道的縮寫 21. kinda=kind of 一種22. prob'ly=probably 很有可能23. lemme=let me 讓我24. n=and 和 25. r=are/our 是 26. gimme=give me 給我27. yrw=you

所以在國際交往中,用字母來做簡稱,或者以中文來做簡稱,一定要注意,先講全稱,再講簡稱,否則容易南轅北轍。 2.介紹別人比較重要的是誰當(dāng)介紹人?社交場合的慣例,介紹人一般應(yīng)該是女主人。在國際交往中介紹人一般是三種人。第一種是

2、CFO(Chief Financial Officer)首席財(cái)務(wù)官 首席財(cái)務(wù)官——CFO（Chief Finance Officer）是企業(yè)治理結(jié)構(gòu)發(fā)展到一個(gè)新階段的必然產(chǎn)物。沒有首席財(cái)務(wù)官的治理結(jié)構(gòu)不是現(xiàn)代意義上完善的治理結(jié)構(gòu)。從這一層面上看，中國構(gòu)造治理

標(biāo)準(zhǔn)的是：Co.,Ltd.Co.,Ltd.即有限公司（pany Limited），又稱有限責(zé)任公司（Limited Liability pany， LLC）“Co.,為pany的縮寫；Ltd.為Limited的縮寫；Co.,Ltd.連在一起為pany Limited，就是有限公司的意思?！癈o”

如ARRAIL CHAINSHINE INVESTMENT COMPANY LIMITED不如寫成ARRAIL CHAINSHINE來得簡單明了，大家一看就知道指的是哪家公司。 有些公司的全稱往往不為人知，但縮寫名卻盡人皆知。比如在中國就不是每個(gè)人都知道INTERNATIONAL BUSINESS

怎么像外國人介紹公司簡稱

After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks!Best Regards$myname譯文:您的訂單編號為XXXXXX的款項(xiàng)已收到,

Dear Sirs,We have obtained your address from the Commerial Counsellor of your Embassy in London and are now writting you for the establishment of business relations.We are very well connected with all the majo

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from xxx company,our company is a professional xx manufacturer with years‘s experience.so we want to avail ourselves of opportunity establish

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from ___ company,our company is a professional __ manufacturer with years‘s e_perience.so we want to avail ourselves of opportunity establishing

外貿(mào)英語郵件格式范文

Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world.Reports from users confirm what we knew before it was put on the market

Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular, the product has a high

1. Landing the First Communication: Introduction Email to Potential Clients敲定第一次溝通:向潛在客戶發(fā)送電子郵件這封電子郵件用來介紹公司情況,關(guān)鍵是建立你在客戶心中專業(yè)的形象,并且提出溝通的邀請。Hi [Prospect],We’re a Y com

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from xxx company,our company is a professional xx manufacturer with years‘s experience.so we want to avail ourselves of opportunity establish

外貿(mào)郵件范文?

01 催促下單，庫存不多 Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular,

外貿(mào)開發(fā)信英語范文1 Dear,How are you today?ABC Co., Ltd manufacture LED Lights for 8 years in China, and supplier of walmart, hope to be one of your supplier.FREE SAMPLES & Catalogues will be sent if

出口商寫給進(jìn)口商的信篇一 Dear Sirs,We have obtained your address from the Commerial Counsellor of your Embassy in London and are now writting you for the establishment of business relations.We are very well

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from xxx company,our company is a professional xx manufacturer with years‘s experience.so we want to avail ourselves of opportunity establish

外貿(mào)郵件范文1 主動跟新買家建立聯(lián)系 Dear Mr. Jones: We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introduce our company an

外貿(mào)郵件范文

百度上看到的，外貿(mào)營銷郵件方法如下： 做外貿(mào)好用的郵箱軟件有哪些？做外貿(mào)與客戶溝通時(shí)，為了保證郵件安全，可以選擇企業(yè)郵箱，在發(fā)送開發(fā)信拓展客戶階段，TOM企業(yè)郵箱的快速收發(fā)可以讓用戶體驗(yàn)到我們的產(chǎn)品和服務(wù)。企業(yè)郵箱的使用提高了外貿(mào)業(yè)務(wù)溝通的效率，那么就來看看外貿(mào)客戶搜索郵箱軟件有哪些、外貿(mào)營銷郵件如何群發(fā)？ 外貿(mào)客戶搜索郵箱軟件有哪些？ 外貿(mào)用戶選擇群發(fā)郵件，首先要考慮的點(diǎn)是郵件的安全性和發(fā)信速度，TOM企業(yè)郵箱是國際著名的郵箱廠商，可以很好的滿足各種發(fā)信需求，有效保障外貿(mào)郵件來往的穩(wěn)定。 在企業(yè)郵箱的官網(wǎng)點(diǎn)擊免費(fèi)試用提交信息，就可以快速完成注冊，郵箱開通4年能用8年，如果有公司官網(wǎng)域名的話，可以開通域名郵箱，在外貿(mào)與客戶溝通時(shí)，也能提高自己的信譽(yù)度，與客戶建立更好的合作。 外貿(mào)營銷郵件如何群發(fā)？ 郵箱注冊成功后，一些創(chuàng)業(yè)公司就可以發(fā)送外貿(mào)營銷郵件來拓展客戶，單次可以群發(fā)幾百封郵件。對外群發(fā)郵件時(shí)，可使用群發(fā)單顯功能，用戶收到郵件時(shí)，只會顯示自己一個(gè)收件人，非常方便，這是普通郵箱所沒有的。 另外，TOM企業(yè)郵箱給每位企業(yè)員工提供的都是無限郵箱容量，對于我這種有容量焦慮的人來說，是非常友好的，再也不用刪郵件去騰空間了；而且，企業(yè)郵箱支持一鍵撤回和誤刪恢復(fù)，這在任何時(shí)候都是非常好用的功能，挽救了好多次的尷尬場面。企業(yè)郵箱還能用手機(jī)綁定微信隨心郵，直接在手機(jī)上收發(fā)郵件，不占用手機(jī)內(nèi)存，方便快捷。
　　外貿(mào)郵件怎么發(fā)? 下面是我為你整理的外貿(mào)郵件范文，希望對你有用! 　　外貿(mào)郵件范文1 　　主動跟新買家建立聯(lián)系 　　Dear Mr. Jones: 　　We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future. 　　We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line. 　　Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements. We look forward to receiving your enquires soon. 　　Sincerely, 　　John Roberts 　　對新買家要求建立業(yè)務(wù)聯(lián)系的回復(fù) 　　Dear Mr. Jones: 　　We have received your letter of 9th April showing your interest in our complete product information. 　　Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line. 　　We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future. 　　Sincerely,. 　　向老客戶介紹公司新的產(chǎn)品信息 　　Dear Mr. Jones: 　　We have refreshed our online catalog at http://www.howseek.com, and now it covers the latest new products, which are now available from stock. 　　We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for close inspection. 　　We will keep you informed on our progress and look forward to hearing from you. 　　Sincerely, 　　回復(fù)對某個(gè)產(chǎn)品的查詢 　　Dear Mr. Jones: 　　Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster". 　　We've enclosed the photo and detailed information of the product for your reference: 　　Product: toaster 　　Specification: xxxxxxxxxxxxxxx 　　Package: 1pcs/box Price: 10usd/pcs 　　Payment: L/C 　　For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight. 　　We look forward to receiving your first order. 　　Sincerely, 　　無法提供對方查詢中所要求的產(chǎn)品時(shí) 　　Dear Mr. Jones: 　　Thank you for your enquiry of 12 March cate 9 cable. 　　We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand. 　　We would, however, like to take this opportunity to offer the following material as a close substitute: 　　Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. 　　Please visit our catalog at http://www.xxxxxxxxx.com for more information on this item. If you find the product acceptable, please email us as soon as possible. 　　Sincerely, 　　查詢對方公司的產(chǎn)品 　　Dear Sir or Madam: 　　We know that you are exporters of textile fabrics. 　　We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used. 　　We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned. 　　When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices quoted should include insurance and freight to San Francisco. 　　Sincerely, 　　外貿(mào)郵件范文2 　　作為買家，認(rèn)為對方報(bào)價(jià)太高 　　Dear Mr. Jones, 　　We acknowledge receipt of both your offer of May 6 and the samples of Men's Shirts, and thank you for these. 　　While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply. 　　We have also to point out that the Men's Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the price you quoted.Such being the case, we have to ask you to consider if you can make reduction in your price, say 10%.As our order would be worth around US$50,000, you may think it worthwhile to make a concession. 　　We are looking forward to your reply, 　　Sincerely, 　　要求對方開立信用證 　　Dear Mr. Jones: 　　With reference to the 4,000 dozen shirts under our Sales Confirmation No.SX260, we wish to draw your attention to the fact that the date of delivery is approaching but up to the present we have not received the covering L/C. 　　Please do you utmost to expedite its establishment so that we may execute the order within the prescribed time. In order to avoid subsequent amendments, please see to it that the L/C stipulations are in exact accordance with the terms of the contract. 　　We look forward to receiving your favorable response at an early date. 　　Sincerely, 　　因?qū)Ψ轿茨苋缙谛庞米C而交涉 　　Dear Mr. Jones: 　　With reference to our Sales Confirmation No.825 dated August 10, 2002, we regret to say that your letter of credit has not yet reached us up to the time of writing. This has caused us much inconvenience as we have already made preparations for shipment according to the stipulations of the said Sales Confirmation. 　　You must be aware that the terms and conditions of a contract once signed should be strictly observed, failure to abide by them will mean violation of contract. If you refer to our Sales 　　Confirmation, you will see the clause reading: "The Buyer shall establish the covering Letter of Credit before 30th August, 2002, failing which the Seller reserves the right to rescind the contract without further notice." The goods you ordered have been ready for quite some time and the demand of late has been so great that we find it hard to keep them for you any longer. However, in consideration of our friendly business relations, we are prepared to wait for your L/C, which must reach us not later than October 5, 2002. If we again fail to receive your L/C in time, we shall cancel our Sales 　　Confirmation and ask you to refund to us the storage charges we have paid on your behalf. 　　Your cooperation in this respect will be appreciated. 　　Sincerely, 　　外貿(mào)郵件范文3 　　拒絕對方做獨(dú)家代理商的要求 　　Dear Mr. Jones: 　　Thank you for your letter of 15th September. 　　As we are now only at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency. In our opinion, it would be better for both of us to try out a period of cooperation to see how things go. Also, it would be necessary for you to test the marketability of our products at your end and to continue your efforts in building a larger turnover to justify the sole agency arrangement. 　　We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines. We look forward to hearing from you. 　　Sincerely, 　　處理對貨損的投訴 　　Dear Mr. Jones: 　　We have received your letter of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing. Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully. 　　We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage; but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us, to which we hope you will agree. 　　Sincerely,
（一）給客人留下良好的印象，衣著得體，舉止大方，態(tài)度溫和，保持自信，不卑不亢。 （二）向客戶介紹產(chǎn)品是銷售與客戶交流中最重要的環(huán)節(jié)，要了解產(chǎn)品的價(jià)格和付款方式；產(chǎn)品能為消費(fèi)者帶來哪些價(jià)值；競爭對手的情況。 向客戶介紹產(chǎn)品要注意1.提前演練才會有備無患。 先要抓住客戶心理，看有沒有購買的欲望，又如何層層挖掘。 在每一次產(chǎn)品介紹前我們都要先確定，我們先介紹什么，怎樣介紹，按什么順序。產(chǎn)品介紹的內(nèi)容必須熟記在心。聰明的銷售員在家里就會演練純熟。只有做到心里有數(shù)，和客戶交談時(shí)才會胸有成竹。為了保證與客戶溝通的效果，產(chǎn)品介紹之前請先問自己這樣四個(gè)問題： *我怎樣引起對方注意？ *我怎樣證明產(chǎn)品有效？ *我怎樣讓客戶產(chǎn)生購買欲望？ *我怎樣來表現(xiàn)產(chǎn)品？ 向客戶介紹產(chǎn)品要注意2.只有自己非常喜歡，別人才會感興趣。 只有自己對一件東西著了迷，才能使別人對它興奮。人都有分享的心態(tài)，把好的東西介紹給別人就會很愉快，很有信心。只有喜歡自己的產(chǎn)品，它才有生命力。我們在內(nèi)心里急不可耐地想告訴別人我們的產(chǎn)品是什么樣的，會給對方帶來哪些好處或解決什么樣的問題，這種興奮愉悅之情表明產(chǎn)品在我們心中的價(jià)值所在。假如我們自己都不重視的話，就不可能期待客戶對我們的產(chǎn)品給予重視。 向客戶介紹產(chǎn)品要注意3.清楚自己的目的。 每次介紹一定要清楚，自己想使客戶了解哪些，給客戶什么感覺，要達(dá)到什么目的。不是每一次產(chǎn)品介紹都會成交，但每次介紹都是為最后的成交作鋪墊，所以，每次介紹時(shí)一定要清楚：這次與客戶溝通我要達(dá)到什么目的？ 向客戶介紹產(chǎn)品要注意4.以客戶的興趣為中心。 每個(gè)人的興趣愛好不一樣，溝通方式也不一樣。在介紹產(chǎn)品時(shí)，要因人而異，用客戶喜歡的方式來解說。 介紹產(chǎn)品時(shí)，一定不要忘了和客戶互動，讓客戶親自參與體驗(yàn)，才會感受深刻，因?yàn)榭蛻糇钤谝庾约旱母惺堋?向客戶介紹產(chǎn)品要注意5.問問題，讓客戶參與。 在介紹產(chǎn)品時(shí)，只有不斷和客戶互動，及時(shí)發(fā)問，才會了解客戶的想法并很好地引導(dǎo)客戶的思維。發(fā)問會讓客戶參與其中，對產(chǎn)品的感受更加深刻。 特色會引發(fā)興趣，而利益會引發(fā)渴望。不斷地發(fā)問會使客戶深入地了解產(chǎn)品的特征和優(yōu)勢對他們有什么好處，充分調(diào)動客戶對產(chǎn)品的興趣，激發(fā)他們購買的欲望。 向客戶介紹產(chǎn)品要注意6.將產(chǎn)品的優(yōu)點(diǎn)與客戶的需求連接起來。 介紹產(chǎn)品時(shí)一定要讓客戶聽起來舒服，又能滿足客戶的需求。為了實(shí)現(xiàn)這一目標(biāo)，銷售員要做好兩方面的工作：一是分析產(chǎn)品的特點(diǎn)。二是分析客戶的需求?？蛻粲肋h(yuǎn)關(guān)心產(chǎn)品對自己的利益和好處，而不是產(chǎn)品的特點(diǎn)，所以銷售人員在介紹產(chǎn)品時(shí)，要把產(chǎn)品的特點(diǎn)轉(zhuǎn)化成客戶所能得到的利益，從對方的利益這一角度來介紹你的產(chǎn)品。 銷售展示的三個(gè)簡單步驟：介紹產(chǎn)品功能，介紹產(chǎn)品優(yōu)勢，最后介紹客戶的利益。有一個(gè)固定模式：“由于這項(xiàng)——你就能夠——也就是 說—— 舉例來說，當(dāng)你在描述一款新式手機(jī)的時(shí)候，你可以說：“由于這種手機(jī)帶有目前市場上最高像素的攝像裝置（產(chǎn)品優(yōu)勢），你可以隨時(shí)隨地拍到最清晰的畫面（產(chǎn)品的功能），也就是說，你可以保留或給朋友傳送最漂亮最逼真的照片（客戶利益）?！?向客戶介紹產(chǎn)品要注意7.把客戶帶入一個(gè)點(diǎn)頭說“是”的節(jié)奏中去。介紹產(chǎn)品時(shí)，不停地、自然地問客戶：“對不對？”“您相信嗎？”“很好，您覺得呢？”如果客戶相信 了那些優(yōu)點(diǎn)，他是很愿意給予贊同的。我們得到的這種贊同越多，客戶與我們之間取得的一致性就越高，而且愿意購買的可能性就越大。 向客戶介紹產(chǎn)品要注意8.減少客戶的痛苦和損失。 客戶并不想了解產(chǎn)品所有的特點(diǎn)和功能，但是對能夠減輕自己痛苦的功能卻十分感興趣。所以，銷售的重點(diǎn)在于關(guān)注客戶的痛苦或他們渴望解決的問題，而不是你的產(chǎn)品。 向客戶介紹產(chǎn)品要注意9.與客戶的視線接觸。 客戶是點(diǎn)頭還是皺眉頭？他是從上往下打量你，還是驚訝得不知所措？不斷觀察客戶是絕對重要的，這樣我們才能確知他對我們的產(chǎn)品已經(jīng)了解到什么程度了，是否在考慮購買。只有視線接觸才能確認(rèn)什么是我們所需要的。 銷售中，如何談價(jià)格：顧客對價(jià)格提出異議，那么我們應(yīng)該這樣說：您說的對，一般顧客開始都有您這樣的想法。但是我們
這樣一想，哇！真麻煩?。∥乙榻B好公司，那我的郵件好像一部小說啦！其實(shí)，我們時(shí)刻需要記這樣一條規(guī)則：函電一定要簡單、明確、易懂。那么，我們可以充分利用附件來縮短函電的篇幅。 Profile 2．Factory Introduction 3．Quality System 4．Major Customers 5．Company Strategy 6．High Performance Products 7．New Designs 8．Ending. . 只要通過盡心的組織，我想，在這個(gè)框架的指導(dǎo)下，我們肯定可以給客戶形成比較良好的印象。這樣，我們和客戶的進(jìn)一步交流就有基礎(chǔ)了。 還有一定，郵件雖然要簡潔，但是，客戶尋求的產(chǎn)品一定要仔細(xì)介紹，不然，我們回復(fù)尋盤的兩個(gè)重點(diǎn)：介紹公司和介紹產(chǎn)品，將會被你忽視了。這樣，客戶同樣覺得我們不專業(yè)。那么這樣要怎么處理呢？附件同樣可以解決問題。我們不妨話一定的篇幅介紹主要的產(chǎn)品特點(diǎn)。然后把詳細(xì)的介紹一文檔形式發(fā)給客戶。我比較喜歡發(fā)的是工程承認(rèn)書，這樣可以突出我們的專業(yè)性，不知道大家是否贊同。
未付款訂單 Dear $buyer, We have got your order of XXXXXX。But it seems that the order is still unpaid. If theres anything I can help with the price, size, etc., please feel free to contact me. After the payment is confirmed, I will process the order and ship it out as soon as possible. Thanks！ Best Regards $myname 譯文：我們已收到你的訂單，但訂單似乎未付款。如果在價(jià)格和尺寸上有什么能幫助的，請隨時(shí)與我聯(lián)系。當(dāng)付款完成，我將立即備貨并發(fā)貨。謝謝！ 提示：請根據(jù)您產(chǎn)品自身特點(diǎn)對描述內(nèi)容進(jìn)行修改。 02已付款訂單 Dear $buyer, Your payment for item XXXXXX has been confirmed. We will ship your order out within XXX business days as promised. After doing so, we will send you an e-mail notifying you of the tracking number. If you have any other questions, please feel free to let me know. Thanks! Best Regards $myname 譯文：您的訂單編號為XXXXXX的款項(xiàng)已收到，我們將在承諾的XXX天內(nèi)發(fā)貨，發(fā)貨后，我們將通知你貨運(yùn)單號。如果您有任何問題請隨時(shí)聯(lián)系我。謝謝！ 提示：請?zhí)钌夏挠唵翁柡桶l(fā)貨天數(shù)。 03發(fā)貨后 Dear $buyer, The item XXXXXX you ordered has already been?shipped out and the tracking number is XXXXXX. The shipping status is as follows: XXXXXX. You will get it soon. Thanks for your support! Best Regards $myname 譯文：訂單號為XXXXXX的貨物已經(jīng)發(fā)貨，發(fā)貨單號是XXXXXX，運(yùn)輸方式是XXXXXX，訂單狀態(tài)是XXXXXX。您將會很快收到貨物，感謝您的支持和理解。 提示：請?zhí)顚懹唵翁?、發(fā)貨單號、運(yùn)輸方式和發(fā)貨日期。 04詢問是否收到貨 Dear $buyer, According to the status shown on EMS website, your order has been received by you. If you have got the items, please confirm it on DHgate.com. If not, please let me know. Thanks！ Best Regards $myname 譯文：EMS網(wǎng)站顯示您已收到貨物。如果您已收到貨物請到敦煌網(wǎng)確認(rèn)，如果有問題請告知我。謝謝！ 提示：可根據(jù)您貨物的實(shí)際情況進(jìn)行更改。 05客戶投訴產(chǎn)品質(zhì)量有問題 Dear $buyer, I am very sorry to hear about that. Since I did carefully check the order and the package to make sure everything was in good condition?before shipping it out, I suppose that the damage might have happened during the transportation. But I’m still very sorry for the inconvenience this has brought you. I guarantee that I will give you more discounts to make this up next time you buy from us. Thanks for your understanding. Best Regards $myname 譯文：很抱歉聽到發(fā)給您的貨物有殘損，我在發(fā)貨時(shí)再三確定了包裝沒有問題才給您發(fā)貨的。殘損可能發(fā)生在運(yùn)輸過程中，但我仍舊因?yàn)閹Ыo您的不便深表歉意。當(dāng)您下次從我這購買時(shí)，我將會給您更多的折扣。感謝您的諒解。 提示：請根據(jù)投訴的實(shí)際情況進(jìn)行更改。 06訂單完成 Dear $buyer, I am very happy that you have received the order. Thanks for your support. I hope that you are satisfied with the items and look forward to doing more business with you in future. Thanks！ $myname 譯文：我很高興地看到您已收到貨，感謝您的支持。希望您滿意，并期待著在將來與您做更多的生意。 07提醒買家給自己留評價(jià) Dear $buyer, Thanks for your continuous support to our store, and we are striving to improve ourselves in terms of service, quality, sourcing, etc. It would be highly appreciated if you could leave us a positive feedback, which will be a great encouragement for us. If there's anything I can help with, don't hesitate to tell me. Best Regards $myname 譯文：感謝您繼續(xù)支持我們，我們正在改善我們的服務(wù)，質(zhì)量，采購等。如果您可以給我們一個(gè)積極的反饋，我們會非常感激，因?yàn)檫@對我們來說是一個(gè)很大的鼓勵(lì)。如果有什么我可以幫助，不要猶豫請告訴我。 08貨物斷貨 Dear $buyer, We are very sorry that item you ordered is out of stock at the moment. I will contact the factory to see when it will be available again. I would like to recommend some other items of similar styles. Hope you like them too. You can click on the following link to check them out XXXXXX.If there’s anything I can help with, please feel free to contact us. Thanks！ Best Regards $myname 譯文：真是對不起，您訂購的產(chǎn)品目前缺貨，我會與工廠聯(lián)系什么時(shí)候能補(bǔ)上，并將隨時(shí)告知你。以下鏈接提供的產(chǎn)品也很不錯(cuò)XXXXXX，您可以看看。有什么我可以幫忙的，請隨時(shí)與我們聯(lián)系。謝謝！ 提示：請?jiān)跈M線處添加同類產(chǎn)品的鏈接。 09折扣 Dear $buyer, Thanks for your message. Well, if you buy both of the XXXXXX items, we can offer you a XXXXXX% discount. Once we confirm your payment, we will ship out the items for you in time. Please feel free to contact us if you have any further questions. Thanks & Best regards! $myname 譯文：感謝您給我信息。目前我們正在進(jìn)行促銷，如果你購買了XXXXXX個(gè)產(chǎn)品，我們可以為您提供XXXXXX %的折扣。一旦我們確認(rèn)您的付款，我們將及時(shí)發(fā)貨。如果您有任何進(jìn)一步的問題，請隨時(shí)與我們聯(lián)系。謝謝！ 提示：請?zhí)韺懴ＭI家購買的件數(shù)和您所能提供的折扣。 10買家議價(jià) Dear $buyer, Thank you for taking interests in our item. I’m afraid we can’t offer you that low price you bargained as the price we offer has been carefully calculated and our profit margin is already very limited. However, we can offer you a XXX % discount if you purchase more than XXXXpieces in one order. If you have any further questions, please let me know. Thanks! $myname 譯文：感謝您對我們產(chǎn)品的興趣，但很抱歉我們不能給您更低的議價(jià)。事實(shí)上，我們的上市價(jià)格是經(jīng)過精心計(jì)算的且合理的，它已經(jīng)讓我的利潤有限。但如果您一個(gè)訂單購買超過XXXX件，我們將給你XXX %的折扣。有任何問題請聯(lián)系我。謝謝！ 提示：請?zhí)砑酉ＭI家購買的件數(shù)和您所能提供的折扣。 11大量訂單詢價(jià) Dear $buyer, Thanks for your inquiry. We cherish this chance to do business with you very much. The order of a single sample product costs $ XXXX USD with shipping fees included. If you order XXX pieces in one order, we can offer you the bulk price of XXXXUSD/piece with free shipping. I look forward to your reply. Regards！ $myname 譯文：感謝您的詢問，我們很誠摯的希望跟您做生意。一個(gè)樣品的運(yùn)費(fèi)需要XXXX美元，如果您一個(gè)訂單訂XXX件產(chǎn)品，我們可以為您提供批量價(jià)格XXXX美元/件。期待著您的答復(fù)。謝謝。 提示：請?zhí)顚懩惝a(chǎn)品的價(jià)格，購買件數(shù)和優(yōu)惠價(jià)格。 12買家要求免運(yùn)費(fèi) Dear $buyer, Sorry, free shipping is not available for orders sent to XXXXXX. But we can give you a XXX% discount of the shipping cost. $myname 譯文：很抱歉，到XXXXXX不能免運(yùn)費(fèi)的，但是我們可以在運(yùn)費(fèi)上給你XXX %的折扣。 提示：請?zhí)顚懙貐^(qū)和運(yùn)費(fèi)折扣。 13 未付款訂單改完價(jià)格再次催款 Dear $buyer, We’ve reset the price for you. We have given you a XXX % discount on the original shipping price. Since the price we offer is lower than the market price and as you know the shipping cost is really high, our profit margin for this product is very limited. Hope you are happy with it and you are welcome to contact me if there’s anything else I can help with. Best regards! $myname 譯文：我們已經(jīng)為您重置價(jià)格并給您原運(yùn)價(jià)XXX％的折扣。如你所知，運(yùn)輸成本非常高，而我們提供的價(jià)格比市場價(jià)格低，我們從這個(gè)產(chǎn)品中賺取不了多少利潤。希望您滿意，并隨時(shí)與我聯(lián)系。 提示：請?zhí)顚戇\(yùn)費(fèi)折扣。 14買家對于你的產(chǎn)品表示懷疑 Dear $buyer, I am very glad to receive your message. Although I haven’t got a high score on DHgate, I’ve been doing business on eBay for many years and I am quite confident about my products. Besides, since DHgate offers Buyer Protection service which means the payment won't be released to us until you are satisfied with the product and agree to release the money. We sincerely look forward to establishing long business relationship with you. Regards $myname 譯文：我很高興收到你的郵件。雖然我在DHgate沒有多少評價(jià)，但我一直在Ebay做業(yè)務(wù)多年，我對我的產(chǎn)品很有信心。此外DHgate提供第三方擔(dān)保支付服務(wù)，這意味著付款將不會發(fā)放給賣方，直到您對產(chǎn)品質(zhì)量和交易非常滿意。希望能夠與您長期合作，謝謝。 15發(fā)貨幾天后買家沒收到貨 Dear $buyer, We sent the package out on XXXXXX, and we have contacted the shipping company and addressed the problem. We have got back the original package and resent it by UPS. The new tracking number is XXXXXX. I apologize for the inconveniences and hopefully you can receive the items soon. If you have any problems, don’t hesitate to tell me. $myname 譯文：我們已經(jīng)在XXX月XXX號發(fā)送包裹，根據(jù)您的反饋，我們已經(jīng)聯(lián)系貨運(yùn)公司并確認(rèn)問題。我們將找回原來的包裹并重新寄送,新的貨運(yùn)單號是XXXXXX,使用的是UPS。我對此感到十分抱歉，希望您能盡快收到。有任何疑問，請告訴我。 提示：請?zhí)顚懓l(fā)貨日期和貨運(yùn)單號。 16向買家推薦新品 Dear $buyer, As Christmas/New year/…… is coming, we found XXXXXX has a large potential market. Many customers are buying them for resale on eBay or in their retail stores because of its high profit margin. We have a large stock of XXXXXX. Please click the following link to check them out XXXXXX. If you order more than 10 pieces in one order, you can enjoy a wholesale price of XXX. Thanks. Regards $myname 譯文：隨著圣誕節(jié)/新年/……的來臨，我們發(fā)現(xiàn)XXXXXX產(chǎn)品擁有一個(gè)大型潛在市場。我們有大量的暢銷的XXXXXX產(chǎn)品。請單擊下面鏈接XXXXXX查看它們。如果你一個(gè)訂單購買XXX件我們可以給批發(fā)價(jià)格。感謝您的惠顧。 提示：請?zhí)顚懏a(chǎn)品名稱、產(chǎn)品鏈接地址和購買件數(shù)。 17收到好評后 Dear $buyer, Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that we’ll have more chances to serve you. $myname 譯文：感謝您的積極評價(jià)。您的鼓勵(lì)是我們前進(jìn)的動力，我們真誠地希望能有更多的機(jī)會為您服務(wù)。
控制欲比較強(qiáng)的領(lǐng)導(dǎo)。 你有工作經(jīng)驗(yàn)嗎？如果沒有的話，就按照領(lǐng)導(dǎo)的。細(xì)微的可以稍稍改改。但是主要遵從領(lǐng)導(dǎo)的。 如果有工作經(jīng)驗(yàn)的話，你懂的，不能和領(lǐng)導(dǎo)對著干。但是應(yīng)該可以商量。