發(fā)盤英語范文：回復(fù)詢盤 Dear Adam,With reference to your last inquiry, we have already forwarded you the samples and take pleasure in making the following offer:Art No. AG105L: USD25.30/PC FOB Ning bo

有關(guān)詢盤回復(fù)的范文1 可以針對首次來信沒有明確需求，聯(lián)系信息不全的客戶 Dear Mr. Amir,Many thanks for your inquiry dated(of) XXXX from alibaba.com.In order to let us make more correct quotation accordingly, p

回復(fù)詢盤英語范文：回復(fù)對某個產(chǎn)品的查詢 Dear Mr. Jones:Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".We've enclosed the photo and deta

回復(fù)客戶詢盤英文范文1 Dear Johnson，We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you.As Australia is

英文詢盤郵件回復(fù)范文1 可以針對首次來信沒有明確需求,聯(lián)系信息不全的客戶 Dear Mr. Amir, Many thanks for your inquiry dated(of) ___ from alibaba.com. In order to let us make more correct quotation accordingly, please

回復(fù)客戶詢盤英文范文

發(fā)盤英語范文：回復(fù)詢盤 Dear Adam,With reference to your last inquiry, we have already forwarded you the samples and take pleasure in making the following offer:Art No. AG105L: USD25.30/PC FOB Ning bo

Dear sir, we have learned yo name fm Bank of China Guangzhou Branch. We are glad to wte to you and hope to establish business relations with you. This is to inform you that we specialize in the export

有關(guān)詢盤回復(fù)的范文1 可以針對首次來信沒有明確需求，聯(lián)系信息不全的客戶 Dear Mr. Amir,Many thanks for your inquiry dated(of) XXXX from alibaba.com.In order to let us make more correct quotation accordingly, p

英文詢盤郵件回復(fù)范文1 可以針對首次來信沒有明確需求,聯(lián)系信息不全的客戶 Dear Mr. Amir, Many thanks for your inquiry dated(of) ___ from alibaba.com. In order to let us make more correct quotation accordingly, please

回復(fù)詢盤英語范文：回復(fù)對某個產(chǎn)品的查詢 Dear Mr. Jones:Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster".We've enclosed the photo and deta

回復(fù)詢盤英語范文寫作

商務(wù)英語詢盤范文 Dear Mr. XXX,You are recommended to us by Bank of China in New York that you are one of the leading sportswear dealers. Right now, we are particularly interested in importing various

英文詢盤郵件回復(fù)范文1 可以針對首次來信沒有明確需求,聯(lián)系信息不全的客戶 Dear Mr. Amir, Many thanks for your inquiry dated(of) ___ from alibaba.com. In order to let us make more correct quotation accordingly, please

商務(wù)英語詢盤范文 Dear Mr. XXX,You are recommended to us by Bank of China in New York that you are one of the leading sportswear dealers. Right now, we are particularly interested in importing various ra

商務(wù)英語詢盤函電范文篇1 Dear Mr. Smith,We purchased a large quantity of your products a few months ago and found them very satisfactory.Currently, we are in need of the same quantity of the item and would

商務(wù)英文詢盤信范文

（9）茲就貴方對該商品的詢價回復(fù)如下：In answer to your inquiry fo rthe article, we reply you sd follows.（10）針對你方昨日的詢盤，現(xiàn)寄上與你來函要求相似的墻紙樣品一宗。In reply to your enquiry of

回復(fù)模板一：可報價 Dear Sir/Madam,Thanks for your inquiry at www.***.com. We are professional supplier for ***（產(chǎn)品名）at competitive price, located in*** 貼上幾張公司的圖片 ，驗貨間、樣品間、生產(chǎn)線

有關(guān)詢盤回復(fù)的范文1 可以針對首次來信沒有明確需求，聯(lián)系信息不全的客戶 Dear Mr. Amir,Many thanks for your inquiry dated(of) XXXX from alibaba.com.In order to let us make more correct quotation accordingly, p

詢盤基本格式 Dear Mr. XXX，（對買家的禮貌的稱呼，不要以sir or madam來開頭，這樣對對方不夠尊重）Thanks very much for your inquiry dated XXXXX via alibaba.com.（提醒買家他于什么時候通過哪里看到你公司的產(chǎn)品信息

Regards D、大量訂購詢問價格,大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠意的買家,對他們的回復(fù)要詳盡一些,內(nèi)容一般包括樣品的價格,采購量和相應(yīng)的價格,這個報價建議是包括運(yùn)費(fèi)的,給買家感覺是給他的一個優(yōu)惠。 Hi there, Thanks fo

4. 針對買家非明確部分，在回郵中點(diǎn)出并引導(dǎo)對方回復(fù)（參考案例）案例二 Hello,we are a company based in USA and we require 400 pieces wallet model 78-01. Sending us your best FOB prices and delivery time.

外貿(mào)詢盤回復(fù)模板

可以針對首次詢盤,需求明確,要求報價的客戶。 Dear Mr. Muller: Thank you for the letter of date enquiring price for our boy‘s t-shirt. To close our deal a.s.a.p, we offer you firm C&F Limassol USD xxx/pc

1. 文體介紹在對外貿(mào)易中，詢盤，也叫詢價（inquiry或enquiry）是買方或買方對于所要購買或出售的商品向另一方作出的詢問。詢盤是交易的起點(diǎn)，可以分為：普通詢盤（a general inquiry）：索取普通資料， 諸如：目錄（a catalog

we would be extremely pleased to have your firm offer and samples sent to us. We look forward to having a good cooperation with you.Yours Sincerely, Zhang San 商務(wù)英文詢盤信范文2 Subject: Enquiry Dear S

Dear sir, we have learned yo name fm Bank of China Guangzhou Branch. We are glad to wte to you and hope to establish business relations with you. This is to inform you that we specialize in the export

商務(wù)英語詢盤函電范文

英文郵件回復(fù)范文一 Dear Mr. / Ms,Thank you for your letter informing us of Mr. Green’s visit during June 2-7. Unfortunately, Mr. Edwards, our manager, is now in Cairo and will not be back until

3，收郵件的人不是公司決策者 如：Dear，Thank you! I received your email and I sent it to our outsourcing manager. He didn’t tell me anything just now.　I will contact you soon once got any news.跟進(jìn)

回復(fù)客戶詢盤英文范文1 Dear Johnson，We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you.As Australia is

英文郵件回復(fù)的范文格式如下：范文一：Dear sir or madam:Thank you for your inquiry dated 25 march.We are always pleased to hear from a valued company.I regret to say that we cannot agree to your request f

英文詢盤郵件回復(fù)范文

　　詢盤郵件聽說過，詢盤郵件的英文版你知道怎么寫嗎?下面是我為你整理的，希望對你有用! 　　1 　　可以針對首次來信沒有明確需求，聯(lián)絡(luò)資訊不全的客戶 　　Dear Mr. Amir, 　　Many thanks for your inquiry datedof XXXX from alibaba. 　　In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of . 　　Besides, to help us offer the best price, please also introduce your pany as many details as you can. Such as your pany foundation time, how many workers, major product lines, pany website and last year's sales turnover if possible. More details better price. 　　Waiting for your early reply. 　　Best Regards 　　Amy 　　可以針對首次詢盤比較明確，且聯(lián)絡(luò)資訊較全的客戶。 　　Dear Mr. Naresh, 　　So glad receiving your enquiry for our Barbies' collection from Alibaba dated XXX. Thanks a lot. 　　We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast. 　　However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants. 　　Please do not hesitate to contact us if any question and we are waiting for your reply. 　　Best regards, 　　Amy 　　可以針對首次詢盤，需求明確，要求報價的客戶。 　　Dear Mr. Muller: 　　Thank you for the letter of date enquiring price for our boy‘s t-shirt. 　　To close our deal a.s.a.p, we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before date. Please refer to the attached files for packing and product specification . 　　We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully mitted right now. 　　Therefore, at the most petitive price we offer, we hope to receive your reply with 　　questions if any or an order soon. 　　Best regards 　　Amy 　　可以針對首次詢盤，需求明確，要求報價的客戶。 　　Dear Johnson， 　　We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you. 　　As Australia is our important strategic market, and in order to help us both to push sales here, our pany prefer to offer you the above "cost" price to hit your target. 　　Hope so petitive price can help you get your market soon . 　　By the way, could you pls tell us which color you like most and what kind of packing way you prefer? 　　Your prompt reply will be highly appreciated. 　　Best regards 　　Amy 　　2 　　Dear Edison Bonilla, 　　How are you? Thanks a lot for your mail and your trust on us. 　　I noted that you are interested in our products with item BL-88, I think you got the size and specifications from the details from ALIBABA.The price of it is enclosed. Please check. As usual,we use the T/T as payment.And our minimum order quantity is 1000pieces.We separately enclosed our full e-catalogue. Please feel free to ask me,if you have any more question./I kook forward to hearing from you. / I can send samples to you, if you reply to me/I can do for you some special samples, if you reply to me / 　　Yours,sincere 　　Star Cheng 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　建立業(yè)務(wù)關(guān)系 　　Dear Sir or Madam: 　　A few months ago we had the opportunity to see a display of your productds at the Guangzhou International Trade Center ,and we were most impressed by the quaity and low prices. 　　We should like to offer you our service as a trading firm ,and would mention that we are experienced importers of our country ,and are enjoying a good reputation all over the world. 　　In addition ,we operate our own advertising agency ,and we can use the latest marketing procedures quite efficiently.You will be sure of your sales if you would allow us to promote sales of your products througout China . 　　Your early reply will be highly appreciated. 　　Yours faithfully, 　　1. we are one of the largest importers of ….in…and shall be pleased to establish business relations with you. 　　2. we enclose a copy of our catalogue for your reference and hope that you would contact us if any item is of interest to you. 　　3. we ,therfore,take pleasure in rming you that we are an enterprise 　　manufacturing shirts.開發(fā)信 　　4. the products manufactured here have been proved by a scrupulous test to be sound.嚴(yán)格的質(zhì)檢認(rèn)證 　　5. Enclosed are a brochure and a copy of our price list to give you a general idea of our products available.寄手冊 　　6. We are sending you separately our pattern-book with the price list.隨函附寄 　　7.We are confident that you can do some profitable business.相信貴方可以獲利。 　　8.We would like to enter into direct business relations with you on the basis of equality ,mutual benefit and exchange what one has for what one need.平等互利的基礎(chǔ)上 　　9.don t remember to tell you then Mexican market is very petitive 市場競爭激烈 　　10. The designs and colors of all products will almost exactly match your needs詢問詳細(xì)資訊 　　包裝和嘜頭 　　1. We want you pack the tins in cartons ,each containing 12 　　tins,separated by corrugated paper dividers. 　　2. We trust that you will give special care to the parking in order to 　　avoid damage in transit. 　　3. Each case should be marked with the following: name of the 　　modity, quantity, country of origin, etc. 　　4. We can do exactly according to your packing instructions. 支付貨款 　　1>Dear Sir or Madam: 　　We are writing to refer you to our letter dated Jan 11,2004, in which we confirmed the acceptance of your order NO .309.In that letter,we promised that the shipment would be made by the end of March subject to your L/C reaching here by the end of January. 　　However until now we haven’t received your L/C.Would you please promptly instruct your banker to open an irrevocable L/C at sight in our favor without further delay so that we can arrange for prompt shipment?If your L/C cant reach us within 10 days ,we are afraid that we may be able to ship the order as instructed. 　　We are looking forward to receiving your early reply. 　　2>Dear Sir or Madam: 　　I have received your letter to tell you that I have today through the National Bank established the confirmed,irrevocable Letter of Credit NO.778 in your favor for the amount of Euro 62,000 payable by sight draft acpanied by a full set of the shipping documents. 　　3. 　　Hi Mike, 　　Samples received and already passed to vendor. The material was PP, not ABS. Offer sheet is preparing and will be sent to you soon. By the way, raw material increased these days, pls make a decision quickly to go ahead after price confirmed. We'll arrange the mass production asap. 　　Thanks and best regards, 　　C 　　4.開發(fā)信 SECRET how to reduce mouse cost 　　Hi 　　Good day.Shenzhen Qkie electronic technology Co.,ltd trading here, exporting MOUSE / KEYBOARD with good quality and low price in US. We are pleased to enclose you our ENTERPRISE CULTURE,pls kindly check. Call me, let's talk details. 　　BR, 　　Star 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　各種詢盤回復(fù)范本 　　高效回盤5大要訣 　　及時：接到買家詢盤，要給予及時反饋，確保詢盤回復(fù)有效性。通常在1小時內(nèi)完成回詢盤，訂單生成的率高達(dá)70%，回時間超過10小時，會大大降低訂單生成率。 　　專業(yè)：賣家應(yīng)具備豐富的行業(yè)知識，對于客戶關(guān)于產(chǎn)品方面詢問，能夠給予專業(yè)解答。 　　準(zhǔn)確：要將回復(fù)信寫得很清楚，首先要正確理解買家來函的準(zhǔn)確意思，如有不清楚的地方，則應(yīng)立即去函向客戶詢問了解，切忌一知半解。 　　具體：盡量一次性多傳達(dá)自己的意思，以免來回溝通錯過了商機(jī)。 　　格式：格式一般分為稱呼、正文、敬祝語、落款幾個部分，語言簡潔準(zhǔn)確，避免出現(xiàn)語法和拼寫的錯誤。鑒于東西方文化的差異建議回答賣家問題直截了當(dāng)，一般疑問句建議先回答yes或者no，然后再補(bǔ)充自己需要說明的。 回盤參考模版 　　不同狀態(tài)下訂單，回復(fù)詢盤的方式和技巧各有不同。下面將訂單狀態(tài)大致分為一下幾類： 　　1、未付款詢盤回復(fù)： 　　第一主動出擊，當(dāng)買家下單后應(yīng)及時主動與買家聯(lián)絡(luò)，聯(lián)絡(luò)內(nèi)容可以按照先后順序包括為打招呼，對產(chǎn)品進(jìn)一步的介紹，并告知請付款以及時檢視庫存?zhèn)湄?，盡快發(fā)貨。下面一個不錯的回復(fù)： 　　Dear XXX, 　　we have got your order of...... 　　The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc. 　　When the payment is finish, I can stock up the item and get it ready for shipping. 　　If any further questions, please feel free to contact with us. 　　Thanks 　　Best Regards 　　2、已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個不錯的例子： 　　Dear XXX, 　　I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit. 　　If you have any other questions, Please feel free let me know. 　　We are looking forward to getting your early reply. 　　Best Regards 　　3、發(fā)貨后的回復(fù)： 　　從貨物離開中國海關(guān)至買家收到貨物建議每個階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因為買家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是及時的溝通能讓買家不再急切詢問。 　　A、告訴買家訂單詳情 　　Dear Customer， 　　The item you order is already shipped and the tracking number is XXXXX 　　The mail status is as follows: 　　SHANGHAI 　　Dispatch from Sorting Center 　　This is the status of your order. You will get it soon. 　　Thanks for your support and understanding. 　　B、 詢問是否收到貨物 　　Dear customer, 　　EMS tracking rmationEMS網(wǎng)站查詢 　　This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know. 　　Thanks 　　4、 客戶投訴產(chǎn)品質(zhì)量有問題 　　Dear customer, 　　I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again! 　　Dear friend, 　　I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding. 　　Best Regards 　　5、訂單完成 　　Dear customer, 　　I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. 　　Thanks 　　Best Regards 　　6、提醒買家給自己留評價，這是在交易結(jié)束后很重要的一個環(huán)節(jié) 　　Thanks for your continuous support to our store, and we are 　　improving ourselves from service, quality, sourcing and so on. 　　it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me . 　　Best wishes 　　7、折扣 　　Dear xxx, 　　Thanks for your message. 　　Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time. 　　Please feel free to contact us if you have any further question. 　　Thanks & Best regards! 　　8、常見問題回復(fù) 　　A、推廣新產(chǎn)品，采購季節(jié)期間根據(jù)自己的經(jīng)驗，可給買家推薦自己熱銷的產(chǎn)品。 　　Hi there, 　　As Christmas is ing, we found hair straightened has a large 　　potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks. 　　Regards 　　B、貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會積極盡量幫他找到庫存，同時向他介紹類似的款式供其選擇。 　　We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to remend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out. 　　If there's anything I can help with, Please feel free to contact us.Thanks. 　　Regards 　　C、改完價格再次催款，很多情況買家下單后覺得運(yùn)費(fèi)過高，不愿意付款希望賣家能夠給與折扣，下面的回復(fù)可以借鑒一下： 　　Hi there, 　　We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it. 　　IF any further questions, please feel free to contact us. 　　Regards 　　D、大量訂購詢問價格，大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠意的買家，對他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價格，采購量和相應(yīng)的價格，這個報價建議是包括運(yùn)費(fèi)的，給買家感覺是給他的一個優(yōu)惠。 　　Hi there, 　　Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply. 　　Regards
　　做外貿(mào)的話，遇到客戶詢盤是常有的事，掌握回盤的英文寫作也是很必要的。下面是我給大家整理的回復(fù)客戶詢盤英文范文，供大家參閱! 　　回復(fù)客戶詢盤英文范文1 　　Dear Johnson， 　　We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you. 　　As Australia is our important strategic market, and in order to help us both to push sales here, our company prefer to offer you the above "cost" price to hit your target. 　　Hope so competitive price can help you get your market soon . 　　By the way, could you pls tell us which color you like most and what kind of packing way you prefer? 　　Your prompt reply will be highly appreciated. 　　Best regards 　　Amy 　　回復(fù)客戶詢盤英文范文2 　　Dear Mr. Muller: 　　Thank you for the letter of (date) enquiring price for our boy‘s t-shirt. 　　To close our deal a.s.a.p, we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before (date). Please refer to the attached files for packing and product specification info. 　　We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully committed right now. 　　Therefore, at the most competitive price we offer, we hope to receive your reply with 　　questions if any or an order soon. 　　Best regards 　　Amy 　　回復(fù)客戶詢盤英文范文3 　　Dear Mr. Naresh, 　　So glad receiving your enquiry for our Barbies' collection from Alibaba.com dated XXX. Thanks a lot. 　　We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast. 　　However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants. 　　Please do not hesitate to contact us if any question and we are waiting for your reply. 　　Best regards, 　　Amy 　　回復(fù)客戶詢盤英文范文4 　　Dear Mr. Amir, 　　Many thanks for your inquiry dated(of) XXXX from alibaba.com. 　　In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of . 　　Besides, to help us offer the best price, please also introduce your company as many details as you can. Such as your company foundation time, how many workers, major product lines, company website and last year's sales turnover if possible. More details better price. 　　Waiting for your early reply. 　　Best Regards 　　Amy 　　
商務(wù)英語函電 　　 商務(wù)英語函電的主要特點(diǎn) 　　(1)以英語為外貿(mào)交流媒介。商務(wù)英語函電是以英語為交流媒介進(jìn)行外貿(mào)信息傳遞一種商務(wù)信函。在外貿(mào)活動中所使用的英語語言表達(dá)既正式又言簡意賅,既專業(yè)又得體。 　　(2)與國際貿(mào)易息息相關(guān)。商務(wù)英語函電與國際貿(mào)易、國際貿(mào)易實(shí)務(wù)課程等緊密相聯(lián),而且在國際貿(mào)易活動中的詢盤、報盤、還盤、下單、簽訂合同、貨物運(yùn)輸?shù)缺粡V泛地運(yùn)用。所以一個合格的國際貿(mào)易從業(yè)人員應(yīng)該系統(tǒng)扎實(shí)地掌握國際貿(mào)易的專業(yè)知識。 　　 商務(wù)英語函電在外貿(mào)活動中的問題和解決方法 　　近年來,隨著我國與世界各國貿(mào)易活動日漸頻繁和復(fù)雜,外經(jīng)貿(mào)人才實(shí)現(xiàn)有效業(yè)務(wù)溝通的實(shí)際能力已成為許多外貿(mào)企業(yè)考查職員和招聘新人的標(biāo)準(zhǔn)之一。以下筆者結(jié)合自身的外貿(mào)實(shí)踐活動對外貿(mào)業(yè)務(wù)工作中常出現(xiàn)的問題及應(yīng)對方法作了如下歸納: 　　(1)外貿(mào)業(yè)務(wù)工作中常存在的問題 　　(2)解決方法 　　1)專業(yè)知識要過硬。商務(wù)英語函電的專業(yè)知識是外貿(mào)業(yè)務(wù)人員從事外貿(mào)工作的必備基礎(chǔ),再加上外貿(mào)工作的高風(fēng)險,這就迫切要求外貿(mào)工作者必須熟練地掌握好商務(wù)英語函電專業(yè)知識。在打好外貿(mào)業(yè)務(wù)知識的基礎(chǔ)上,通過不斷強(qiáng)化實(shí)踐練習(xí)來提高學(xué)生的動手操作能力。 　　2)養(yǎng)成細(xì)心嚴(yán)謹(jǐn)?shù)耐赓Q(mào)業(yè)務(wù)工作風(fēng)格。在外貿(mào)制單的過程中,業(yè)務(wù)員的細(xì)心嚴(yán)謹(jǐn)是一項基本的`素質(zhì)要求。只有細(xì)心謹(jǐn)慎地處理外貿(mào)單據(jù)中的每一個小細(xì)節(jié),才能很好地確保單據(jù)被制作出來后無誤。與之相反,如果做事浮躁、粗心大意,那在制單過程中肯定會遇到很多問題,導(dǎo)致單據(jù)錯誤率高。結(jié)語商務(wù)英語函電已經(jīng)成為對外貿(mào)易的重要組成部分,在經(jīng)濟(jì)迅速發(fā)展的現(xiàn)代社會,它會隨著外貿(mào)活動的開展不斷向前發(fā)展。所以,作為外貿(mào)業(yè)務(wù)人員,只有通過對外貿(mào)函電知識系統(tǒng)地學(xué)習(xí)、不斷地操練、模仿和實(shí)踐,才能更好地鞏固所學(xué)的知識,從而更好地培養(yǎng)和有效地提高運(yùn)用英語函電的能力。 ;
　　英語商務(wù)函電在外貿(mào)和商務(wù)中經(jīng)?？梢?，如果大家從事過外貿(mào)員的話就會更加清楚。下面是我給大家整理的商務(wù)函電范文中英文，供大家參閱! 　　商務(wù)函電范文中英文：告示 　　告示 Announcements 　　實(shí)例之一： 開業(yè) Opening of new business 　　Dear Mr. / Ms, 　　We have opened at the above address a sales office for our products here in New York. We employ a staff of consultants and a well-trained service department which makes routine checks on all equipment purchased from us. 　　We would be pleased if you would take full advantage of our services and favorable shopping conditions. 　　We fully guarantee the quality of our products. 　　Yours faithfully 　　尊敬的先生/小姐， 　　我們已在紐約上述地址為我們的產(chǎn)品開設(shè)了一家辦事處。我們雇有一個咨詢?nèi)藛T和一支受過良好訓(xùn)練的服務(wù)隊伍，可以為從我處購買的設(shè)備進(jìn)行日常檢查。 　　如果你能充分利用我們的服務(wù)和良好的購物環(huán)境，我們會很高興。我們?nèi)姹ＷC產(chǎn)品的質(zhì)量。 你誠摯的 　　實(shí)例之二： 建立辦事處 Establishment of new branch 　　Dear Mr. / Ms, 　　Owing to the large increase in the volume of our trade with this country we have decided to open a branch here, with Mr. Wang Lo as manager. The new branch will open on 1st March and from that date all orders and inquiries should be sent to Mr. Wang Lo at the above address, instead of to our London office. 　　We take this opportunity to express our thanks for your cooperation in the past. We hope the new arrangements will lead to even better results. 　　Yours faithfully 　　尊敬的先生/小姐， 　　因在該國貿(mào)易額大量增加，我們決定在這里開設(shè)一家分支，由王洛先生任經(jīng)理。新辦事處將于三月一日開業(yè)，今后所有的訂單和詢價請按上述地址送到王洛先生那，而不是倫敦辦公室。 　　我們籍此機(jī)會向您過會與我們的合作表示感謝，我們希望新的安排能產(chǎn)生好的結(jié)果。 你誠摯的 　　商務(wù)函電范文中英文：介紹信 　　介紹信 Letters of Introduction 　　實(shí)例之一： 　　Dear Mr. / Ms., 　　This is to introduce Mr. Frank Jones, our new marketing specialist who will be in London from April 5 to mid April on business. 　　We shall appreciate any help you can give Mr. Jones and will always be happy to reciprocate. 　　Yours faithfully 　　尊敬的先生/小姐， 　　現(xiàn)向您推薦我們的市場專家弗蘭克·瓊斯先生。他將因公務(wù)在四月15日到四月中旬期間停留倫敦。 　　我們將非常感謝您向瓊斯先生提供的任何幫助，并非常高興施以回報。 　　您誠摯的 　　實(shí)例之二： 　　Dear Mr. / Ms, 　　We are pleased to introduce Mr. Wang You, our import manager of Textiles Department. Mr. Wang is spending three weeks in your city to develop our business with chief manufactures and to make purchases of decorative fabrics for the coming season. 　　We shall be most grateful if you will introduce him to reliable manufacturers and give him any help or advice he may need. 　　Yours faithfully 　　尊敬的先生/小姐， 　　我們非常高興向您介紹我們紡織部的進(jìn)口經(jīng)理王有先生。王先生將在你市度過三周，他要與主要的生產(chǎn)廠家拓展商務(wù)并為下一季度采購裝飾織品。 　　如能介紹他給可靠的生產(chǎn)廠家，向他提供所需的任何幫助或建議，我們將不勝感謝。 您誠摯的 　　商務(wù)函電范文中英文：咨詢 　　咨詢 Consultation 　　實(shí)例之一： 詢問信息 　　Dear Mr. / Ms, 　　We are much concerned that your sales in recent months have fallen considerably. At first we thought this might be due to a slack market, but on looking into the matter more closely, we find that the general trend of trade during this period has been upwards. 　　It is possible that you are facing difficulties of which we are not aware. If so, we would like to know what we can do to help. We, therefore, look forward to receiving 　　from you a detailed report on the situation and suggestions as to how we may help in restoring our sales to their former level. 　　Yours faithfully 　　尊敬的先生/小姐， 　　我們非常關(guān)心你方銷售近幾個月大幅度下降。開始我們以為是市場疲軟，但仔細(xì)研究問題，我們發(fā)現(xiàn)過去這段時間貿(mào)易的總趨勢是上升的。有可能你方面臨我方還不知道的困難，如是這樣，我方想知道是否能幫助什么。我們期望收到關(guān)于問題的詳細(xì)報告，及建議我們怎樣幫助才能把銷售恢復(fù)到原來的水平。 　　您誠摯的 　　實(shí)例之一： 　　Dear Mr. / Ms, 　　We are sorry we cannot send you immediately the catalogue and price list for which you asked in your letter of March 10. Supplies are expected from the printers in two weeks and as soon as we receive them, we will send you a copy. 　　Yours faithfully 　　尊敬的先生/小姐， 　　對三月十日來信所要目錄和價格單，很抱歉不能馬上寄去。印刷商兩周后供貨，一旦收到，我們將給您寄去一份。 　　您誠摯的 　　實(shí)例之二： 　　Dear Mr. / Ms, 　　I was very concerned when I received your letter of yesterday complaining that the central heating system in your new house had not been completed by the date promised. 　　On referring to our earlier correspondence,I find that I had mistaken the date for completion. The fault is entirely mine and I deeply regret that it should have occurred. 　　I realize the inconvenience our oversight must be causing you and will do everything possible to avoid any further delay. I have already given instructions for the work to have priority and the engineers working on the job to be placed on overtime. These arrangements should see the installation completed by next weekend. 　　Yours faithfully 　　尊敬的先生/小姐， 　　昨天收到你的來信，抱怨你新家的中央加熱系統(tǒng)未按規(guī)定時間裝好，對此我非常關(guān)心。參考較早的通信，我發(fā)現(xiàn)我搞錯了完成日期。錯誤完全是我的，對此我非常抱歉。 　　認(rèn)識到我們的疏忽給你造成的不便，我們將竭盡全力避免再耽擱。我已指示這項工作優(yōu)先做并讓工程人員加班。這樣安排會于下周完成安裝。 　　你誠摯的 　
一個小策略，1、你可以搜索客人的資料，然后在搜到資料的基礎(chǔ)上介紹公司的情況，比如說他的網(wǎng)站上面什么產(chǎn)品，你就專門介紹你這個產(chǎn)品的競爭力，并可以把他網(wǎng)站上的圖片截取下來和你們的對比，并說出你們的優(yōu)勢在哪里吸引他們 2、不用馬上報價，問客人對你發(fā)給他對照的產(chǎn)品有沒有別的要求，原因是為了更好的服務(wù)3、讓他告訴你他的情況，可以試著引導(dǎo)他告訴，不用問的那么直白 4、和他說回復(fù)了才會報價，這個時候如果他回復(fù)的話可能性就很高咯。 如果你開始就報價過去的話，他只會從價格上考慮，根本就不會對你的產(chǎn)品提起興趣，而且通常客人不是傻子，那么多公司給他報價，他肯定會選擇最低的價格供應(yīng)商，所以你必須通過以上的郵件來吸引他。另外一定要注意禮貌！
推薦看下，很全面的哦！ 分析，回盤，跟進(jìn)。這個是一個重復(fù)，長期，痛苦，彷徨，讓人快堅持不下去的一個過程，也是一個磨練意志的過程。用電子商務(wù)做外貿(mào)，貴在堅持，重在維護(hù)。貴在每天堅持有良好的心態(tài)，堅持要做每天在做的處理詢盤和報價。堅持對自己產(chǎn)品的信心！重在對已經(jīng)成交客戶的維護(hù)，對未成交詢盤不斷的跟進(jìn)和維護(hù)！ 步驟/方法 使用電子商務(wù)平臺洽談外貿(mào)業(yè)務(wù)，大家遇到的共同問題是什么? 1、我回復(fù)了買家，為什么買家不理我? 分析原因： 1）郵件客人并沒有收到！ 解析：現(xiàn)在有很多國內(nèi)的廠家，商人，用的郵箱地址仍然是免費(fèi)的郵箱，甚至是數(shù)字郵箱（163，126．com?為后綴的郵箱）這類郵箱地址很容易被國外客人的郵件服務(wù)器辨別為垃圾郵箱，還沒有等到客人收到你的回盤信息，客人的服務(wù)器已經(jīng)將你所發(fā)送的郵件直接退回或者刪除，客人自然不會回復(fù)給你，因為他根本就不曾收到郵件！ 解決：用國際通用的郵箱如hotmail．com，gmail．com，yahoo．com這類免費(fèi)郵箱，比較好，不容易被分析為垃圾郵件！另外可用公司名購買的企業(yè)郵箱，以公司名為后綴的郵箱和客人聯(lián)絡(luò)的，這個不是免費(fèi)使用，通常是做了公司網(wǎng)頁后，送的公司郵箱，每年是要收費(fèi)的。同樣，這個以公司名后綴的郵箱也一定要找相關(guān)公司做郵箱的“雙向解析”。這樣，你所發(fā)送的郵件才會被客人的郵箱服務(wù)器通過，客人才會順利收到郵件！ 2）郵件中有病毒 解析：大家有沒有每天查殺計算機(jī)內(nèi)的病毒呢?試想，如果客人收到一封你的郵件，但你的郵件中帶有病毒并被客人的殺毒軟件所查出，客人會看郵件，還是直接刪除郵件呢?這個問題是很顯然的。 解決：解決辦法很簡單，就是定時定點(diǎn)對你的計算機(jī)進(jìn)行徹底查毒，保證自己所發(fā)郵件是不帶任何病毒及木馬程序。 3）發(fā)送的時間有時差，及客戶看郵件的時間！ 解析：很多做外貿(mào)人員認(rèn)為，一旦收到? 詢盤 ?就馬上回復(fù)，認(rèn)為及時盡早的回復(fù)，客人一定會對此滿意和贊賞并會有所回復(fù)！這樣做是對的，但忽略了很重要的一點(diǎn)，除了亞洲一部分國家及澳洲地區(qū)國家，絕大部分客戶和中國是有時差的。就算你馬上回復(fù)了客人，客人也會在他上班的時間才能看到郵件。而且客人所發(fā)的? 詢盤 ?，肯定也不會只有你一個人回復(fù)，肯定有大把的供應(yīng)商相爭回復(fù)，這樣，最早回復(fù)的郵件按照郵箱的排列的順序被沉到了最底層。如果客人在上面的郵件中找到感興趣的供應(yīng)商，就根本不會看最底層你的郵件！ 解決：了解客人當(dāng)?shù)氐臅r差及上班時間，按照客人的上班時間發(fā)送，這個，只需要簡單的郵件定時發(fā)送就可以辦到！另外一點(diǎn)，我覺得非常好，就是按照客人的上班時間，在線和客人聯(lián)系！比如歐洲等國家和中國的時差為－6到－8個小時，那么當(dāng)我們在下午3－4點(diǎn)的時候正是客人上班的時間，這樣下午和客人發(fā)郵件，極有可能收到客人的回復(fù)，收到客人回復(fù)后立即也回復(fù)，或者能在Trademanger?或者M(jìn)SN上能和客人在線及時溝通，這樣也是最好的溝通方法。 4）客人休假及發(fā)郵件的密度 解析：除了及時和客人聯(lián)系外，還要了解客人所在地的法定節(jié)假日或者休息時間！有過多國家的客人是很遵守作息時間的，一旦休息或者放假，是絕不做事的！所以了解客人的放假時間也是很重要的。 你所發(fā)送的郵件密度也非常重要，如果密度過高，每天至少三封，這樣很有可能被客人被認(rèn)為是騷擾或者垃圾郵箱而將你加入黑名單。 解決：講師提出的最好的郵件密度為：第1天－第2天－第6天－第13天－第28天－每隔1個月！就是，一開始發(fā)送后，第二天沒回復(fù)再追加一封，再沒回復(fù)過4天，就是第6天再追加一次，如果再沒回復(fù)就是再過一個星期再發(fā)，再過半個月再發(fā)，然后每個月定時發(fā)送！當(dāng)然，發(fā)送的內(nèi)容千萬不要一樣，標(biāo)題也要經(jīng)常變換。不要放棄任何一個客人，就算沒有回復(fù)，也要每個月發(fā)送郵件！讓客人認(rèn)識你，記得你，當(dāng)客人一有你所生產(chǎn)的產(chǎn)品 詢盤 時，第一個就會想到你！ 2、為什么有些買家聯(lián)系了幾次就沒有音訊了? 分析問題： 1）客戶不相信我 解析：有很多客戶曾經(jīng)受到很多國內(nèi)不道德商人的詐騙，導(dǎo)致他們在和我們溝通的時候，如果有一點(diǎn)感覺不對勁的地方，就不會輕易和我們聯(lián)系！ 解決：在開始和客人聯(lián)系的時候，把公司的? 海關(guān) ?備案登記表掃描發(fā)給客人，讓客人相信我們是正牌，正規(guī)做生意的公司！ 2）市場周期 解析及解決：要了解產(chǎn)品的市場周期，要明確知道此產(chǎn)品的淡季和旺季。曉得產(chǎn)品的淡旺季，讓你掌握好時機(jī)和客人取得聯(lián)系！ 3）已在聯(lián)系其他的供應(yīng)商 解析及解決：很多同僚會遇到這種情況，郵件發(fā)送后，客人回復(fù)已經(jīng)在和其他供應(yīng)商聯(lián)系！遇到此狀況千萬不要有任何放棄的想法，保持和客人的聯(lián)系。如果客人和現(xiàn)在供應(yīng)商發(fā)現(xiàn)問題，他會即刻和你聯(lián)系！如果發(fā)現(xiàn)客人是潛在的客戶，一定要慎重報價，有人心想，把價格報高一點(diǎn)，也許客人會還價之類的，但殊不知，如果客人收到很多詢盤，如果你的價格和其他供應(yīng)商的價格相差太多，客人根本就不會考慮到你，不會和你還價，就直接將你CUT掉！ 4）郵件表達(dá)不清楚 解析和解決：這個主要是針對新的外貿(mào)人員來說的，郵件的寫作不是寫英文小說或者抒情文，最主要的是簡單，明白。要清楚明白的知道自己要表達(dá)的意思，也要讓客人能看懂你所表達(dá)的意思。 在剛開始的詢盤中，有時，我們發(fā)了很多詢盤，但沒有任何消息。站在客人的角度上想問題，客戶是有權(quán)保持沉默的！當(dāng)他有需求或者你的郵件另他印象深刻的時候，才能夠和你聯(lián)系！所以對客人千萬不要放棄！把握好任何一個機(jī)會！ 3、反饋有好多啊，可沒有我想要的大買家? 明確自己的定位對應(yīng)市場的認(rèn)證不要迷信大買家 大客戶不是常有的，能遇到真正大買家的機(jī)會并不多，大買家都是自己在長期的業(yè)務(wù)往來中建立和培養(yǎng)起來的。客人在培養(yǎng)工廠，同樣，工廠也在培養(yǎng)客人！大客戶通常都需要相對應(yīng)較高的產(chǎn)品認(rèn)證及工廠環(huán)境，如果你沒有相關(guān)的條件，就很可能被大客戶拒絕。而且，也不要迷信大客人，真正大客人的大訂單也要慎重處理，做的大，賠得更大，也許就一個大客戶，出現(xiàn)了質(zhì)量問題后，就可能讓你傾家蕩產(chǎn)。 4、和客戶一直都有郵件聯(lián)系，但是客人就是不下訂單。 分析：遇到這種問題，如果是個專業(yè)客戶，就有可能是和其他的供應(yīng)商正在合作脫不了關(guān)系！ 采取措施：想盡一切辦法找到客戶的直接聯(lián)系方式，不能僅僅用郵件聯(lián)系，要用MSN，ICQ，SKYPE，YAHOO通等，甚至是電話?，F(xiàn)代外貿(mào)人中，往往忘記了最基本的聯(lián)絡(luò)方式，電話。千萬不要忘記打電話，你完全可以發(fā)了幾封郵件沒收到客人回復(fù)后，致電給客人問清楚是否收到客人的郵件！讓客人記起你，關(guān)注你！ 怎么樣才能讓買家把訂單給我? 其實(shí)這個不是問題，是我們業(yè)務(wù)員要的目標(biāo)?！盀槭裁从行┵I家聯(lián)系了幾次就沒音信了?”到了這個時候的客戶，是確實(shí)有需要的客戶。怎么讓客戶把訂單給我們，重點(diǎn)要解決這樣的詢盤客戶。我們要擺正確自己的心態(tài)，對詢盤進(jìn)行仔細(xì)的分析和處理！ 分析和判斷詢盤 1、詢盤的分類 1）毫無關(guān)系的詢盤 2）沒有提到相關(guān)產(chǎn)品，只是尋求合作的詢盤 3）有提到具體產(chǎn)品的詢盤 4）提到產(chǎn)品的同時還需要一些價格，裝箱和出貨資料的詢盤 2、如何處理不同類別的郵件 1）過濾掉毫無關(guān)系的詢盤 2）培養(yǎng)大致尋求合作的詢盤，回盤之后沒有了下文，定期的用不同新穎的標(biāo)題郵件進(jìn)行再次跟蹤。郵箱也可以偶爾換換著聯(lián)系！ 3）主攻，提到產(chǎn)品的同時還需要一些價格，裝箱和出貨資料的詢盤，主攻這類詢盤，以多種的銷售方式促進(jìn)客戶提早定樣品！ 4）需要注意的是，在分類詢盤和回復(fù)的同時，一定要警惕客戶用不同的郵箱套問產(chǎn)品的價格。遇到一個地區(qū)的同一產(chǎn)品的詢價要謹(jǐn)慎處理！ 3、主攻客戶的判斷標(biāo)準(zhǔn) 通過客戶的資料和客戶詢盤的重點(diǎn)判斷，找出客戶直奔的主題。 例如： 詢問產(chǎn)品的包裝尺寸（客人在有訂單的前提下，在算裝箱量）和其他同類產(chǎn)品之間的差異。（客人在比較，你的產(chǎn)品貴在哪里?）詢問產(chǎn)品的對應(yīng)認(rèn)證。（客人肯定是正規(guī)渠道的公司，也許是官方的客戶）產(chǎn)品的關(guān)鍵零部件要求。加工過程中的應(yīng)用工序。一個不離譜的價格要求。（客人肯定已經(jīng)做過價格比較。） 4、潛在客人如何培養(yǎng) 1）建立一個長效的聯(lián)系機(jī)制和辦法 2）采用特別提醒和優(yōu)惠促銷等活動，用利益驅(qū)動他們和我們合作。 3）采用口碑營銷來培養(yǎng)客戶。 4）做長期的準(zhǔn)確報價，讓客人時刻感受到壓力?。ㄌ崾鞠聜€月要漲價，給客人壓力） 詢盤回復(fù) 一、郵件主題 郵件給的主題要有吸引力，力求標(biāo)新立異，第一時間吸引客戶的眼球。如果判定是真正的客人，一定要在我們的郵件標(biāo)題上花點(diǎn)功夫。 例如：Sell?Facemask（?CE，?ISO，?FDA，?BFE）（直接標(biāo)產(chǎn)品所認(rèn)證的證書在標(biāo)題上?。?The?best?pricelist?for?Facemask！?。?！ Surprise－Facemask Facemask（CE，?FDA，?BFE）－－－USD10．00（標(biāo)題上直接標(biāo)價格?。?二、正文內(nèi)容 給自己公司簡介做重點(diǎn)介紹，突出產(chǎn)品性能和所擁有的各項認(rèn)證，巧妙的應(yīng)用電子版的catalogue和Pricelist． 一開始不要急于報價。了解客人的尋求及合理分析分類后慎重報價！也可利用圖片報價，把我們公司的各個產(chǎn)品圖片發(fā)給客人，對那種不懂英文交流的客戶，越簡單，客人越容易理解！ 三、設(shè)置回復(fù)模板 是指通過對大量的客戶進(jìn)行總結(jié)，對不同國家，不同要求，不同價格的客戶做出不同樣板的回盤！禁止千篇一律的回復(fù)！設(shè)定簡單、易懂和圖片結(jié)合的回復(fù)模板。 四、報價實(shí)務(wù) 1、對開始有反饋的客戶，設(shè)定梯度報價，例如： 設(shè)定MOQ。MOQ是什么價格?散貨是什么價格?整個集裝箱是什么價格?全年合作是什么價格?模具費(fèi)用等等。模具費(fèi)可以返還，到達(dá)什么量后返還，但不返現(xiàn)金，返還產(chǎn)品收取樣品費(fèi)用。如何應(yīng)對免費(fèi)要樣品者。針對我們貨值比較便宜的產(chǎn)品，可以免樣品費(fèi)，但需要支付快運(yùn)費(fèi)！ 2、報價郵件必須要寫的東西： －產(chǎn)品型號和配置（用圖片） －根據(jù)訂貨的數(shù)量來給客戶的報價。 －目的港的信息（ FOB ， CIF ，…．） －報價的有效期 3、簽名 留下自己公司的聯(lián)系信息：公司的名稱，電話，傳真，地址，郵件地址，主郵箱及備用郵箱。 特別提醒： 看詢盤客戶所屬國家按時區(qū)去回復(fù)郵件。盡量讓客戶在上班時間收到你的郵件！切記不要急于給客人報價，要先摸清客人的底細(xì)和狀況！

　　詢盤郵件聽說過，詢盤郵件的英文版你知道怎么寫嗎?下面是我為你整理的，希望對你有用! 　　1 　　可以針對首次來信沒有明確需求，聯(lián)絡(luò)資訊不全的客戶 　　Dear Mr. Amir, 　　Many thanks for your inquiry datedof XXXX from alibaba. 　　In order to let us make more correct quotation accordingly, please kindly tell us the exact model number you prefer after checking our website of . 　　Besides, to help us offer the best price, please also introduce your pany as many details as you can. Such as your pany foundation time, how many workers, major product lines, pany website and last year's sales turnover if possible. More details better price. 　　Waiting for your early reply. 　　Best Regards 　　Amy 　　可以針對首次詢盤比較明確，且聯(lián)絡(luò)資訊較全的客戶。 　　Dear Mr. Naresh, 　　So glad receiving your enquiry for our Barbies' collection from Alibaba dated XXX. Thanks a lot. 　　We are a leading manufacturer in children’s wear in China and our products have been exported to customers all over the world such as ****. The Barbies Collection is the most popular style in our factory, selling fast. 　　However, detailed price list for the skirts and long pants will be sent to you based on your specific further product description such as color, specification, special design requirement etc. Please check the following styles photo which should be suitable for your Indian market and tell us more requirements on the exact skirts and long pants. 　　Please do not hesitate to contact us if any question and we are waiting for your reply. 　　Best regards, 　　Amy 　　可以針對首次詢盤，需求明確，要求報價的客戶。 　　Dear Mr. Muller: 　　Thank you for the letter of date enquiring price for our boy‘s t-shirt. 　　To close our deal a.s.a.p, we offer you firm C&F Limassol USD xxx/pc. Payment by irrevocable L/C to reach us one month before the time of shipment. This offer is subject to your reply reaching us before date. Please refer to the attached files for packing and product specification . 　　We allow a discount of 5% if your order exceeds USD 5,000. And there has been a heavy demand for our t-shirt and our factory is fully mitted right now. 　　Therefore, at the most petitive price we offer, we hope to receive your reply with 　　questions if any or an order soon. 　　Best regards 　　Amy 　　可以針對首次詢盤，需求明確，要求報價的客戶。 　　Dear Johnson， 　　We are so glad to know you are interested in our product 106.248, 106.249,106.250 series and very glad to enter into business relationship with you. 　　As Australia is our important strategic market, and in order to help us both to push sales here, our pany prefer to offer you the above "cost" price to hit your target. 　　Hope so petitive price can help you get your market soon . 　　By the way, could you pls tell us which color you like most and what kind of packing way you prefer? 　　Your prompt reply will be highly appreciated. 　　Best regards 　　Amy 　　2 　　Dear Edison Bonilla, 　　How are you? Thanks a lot for your mail and your trust on us. 　　I noted that you are interested in our products with item BL-88, I think you got the size and specifications from the details from ALIBABA.The price of it is enclosed. Please check. As usual,we use the T/T as payment.And our minimum order quantity is 1000pieces.We separately enclosed our full e-catalogue. Please feel free to ask me,if you have any more question./I kook forward to hearing from you. / I can send samples to you, if you reply to me/I can do for you some special samples, if you reply to me / 　　Yours,sincere 　　Star Cheng 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　建立業(yè)務(wù)關(guān)系 　　Dear Sir or Madam: 　　A few months ago we had the opportunity to see a display of your productds at the Guangzhou International Trade Center ,and we were most impressed by the quaity and low prices. 　　We should like to offer you our service as a trading firm ,and would mention that we are experienced importers of our country ,and are enjoying a good reputation all over the world. 　　In addition ,we operate our own advertising agency ,and we can use the latest marketing procedures quite efficiently.You will be sure of your sales if you would allow us to promote sales of your products througout China . 　　Your early reply will be highly appreciated. 　　Yours faithfully, 　　1. we are one of the largest importers of ….in…and shall be pleased to establish business relations with you. 　　2. we enclose a copy of our catalogue for your reference and hope that you would contact us if any item is of interest to you. 　　3. we ,therfore,take pleasure in rming you that we are an enterprise 　　manufacturing shirts.開發(fā)信 　　4. the products manufactured here have been proved by a scrupulous test to be sound.嚴(yán)格的質(zhì)檢認(rèn)證 　　5. Enclosed are a brochure and a copy of our price list to give you a general idea of our products available.寄手冊 　　6. We are sending you separately our pattern-book with the price list.隨函附寄 　　7.We are confident that you can do some profitable business.相信貴方可以獲利。 　　8.We would like to enter into direct business relations with you on the basis of equality ,mutual benefit and exchange what one has for what one need.平等互利的基礎(chǔ)上 　　9.don t remember to tell you then Mexican market is very petitive 市場競爭激烈 　　10. The designs and colors of all products will almost exactly match your needs詢問詳細(xì)資訊 　　包裝和嘜頭 　　1. We want you pack the tins in cartons ,each containing 12 　　tins,separated by corrugated paper dividers. 　　2. We trust that you will give special care to the parking in order to 　　avoid damage in transit. 　　3. Each case should be marked with the following: name of the 　　modity, quantity, country of origin, etc. 　　4. We can do exactly according to your packing instructions. 支付貨款 　　1>Dear Sir or Madam: 　　We are writing to refer you to our letter dated Jan 11,2004, in which we confirmed the acceptance of your order NO .309.In that letter,we promised that the shipment would be made by the end of March subject to your L/C reaching here by the end of January. 　　However until now we haven’t received your L/C.Would you please promptly instruct your banker to open an irrevocable L/C at sight in our favor without further delay so that we can arrange for prompt shipment?If your L/C cant reach us within 10 days ,we are afraid that we may be able to ship the order as instructed. 　　We are looking forward to receiving your early reply. 　　2>Dear Sir or Madam: 　　I have received your letter to tell you that I have today through the National Bank established the confirmed,irrevocable Letter of Credit NO.778 in your favor for the amount of Euro 62,000 payable by sight draft acpanied by a full set of the shipping documents. 　　3. 　　Hi Mike, 　　Samples received and already passed to vendor. The material was PP, not ABS. Offer sheet is preparing and will be sent to you soon. By the way, raw material increased these days, pls make a decision quickly to go ahead after price confirmed. We'll arrange the mass production asap. 　　Thanks and best regards, 　　C 　　4.開發(fā)信 SECRET how to reduce mouse cost 　　Hi 　　Good day.Shenzhen Qkie electronic technology Co.,ltd trading here, exporting MOUSE / KEYBOARD with good quality and low price in US. We are pleased to enclose you our ENTERPRISE CULTURE,pls kindly check. Call me, let's talk details. 　　BR, 　　Star 　　pany: Shenzhen Qkie Electronic CO., LTD 　　 　　 A,Xixiang haoye Technology park,Fuyong Town,Baoan District,ShenZhen City,China 　　Tel: 86-755-2751 2960 　　Cel:+86 13249854876 　　Fax: 86-755-2751 6546 　　 　　Website: 　　各種詢盤回復(fù)范本 　　高效回盤5大要訣 　　及時：接到買家詢盤，要給予及時反饋，確保詢盤回復(fù)有效性。通常在1小時內(nèi)完成回詢盤，訂單生成的率高達(dá)70%，回時間超過10小時，會大大降低訂單生成率。 　　專業(yè)：賣家應(yīng)具備豐富的行業(yè)知識，對于客戶關(guān)于產(chǎn)品方面詢問，能夠給予專業(yè)解答。 　　準(zhǔn)確：要將回復(fù)信寫得很清楚，首先要正確理解買家來函的準(zhǔn)確意思，如有不清楚的地方，則應(yīng)立即去函向客戶詢問了解，切忌一知半解。 　　具體：盡量一次性多傳達(dá)自己的意思，以免來回溝通錯過了商機(jī)。 　　格式：格式一般分為稱呼、正文、敬祝語、落款幾個部分，語言簡潔準(zhǔn)確，避免出現(xiàn)語法和拼寫的錯誤。鑒于東西方文化的差異建議回答賣家問題直截了當(dāng)，一般疑問句建議先回答yes或者no，然后再補(bǔ)充自己需要說明的。 回盤參考模版 　　不同狀態(tài)下訂單，回復(fù)詢盤的方式和技巧各有不同。下面將訂單狀態(tài)大致分為一下幾類： 　　1、未付款詢盤回復(fù)： 　　第一主動出擊，當(dāng)買家下單后應(yīng)及時主動與買家聯(lián)絡(luò)，聯(lián)絡(luò)內(nèi)容可以按照先后順序包括為打招呼，對產(chǎn)品進(jìn)一步的介紹，并告知請付款以及時檢視庫存?zhèn)湄?，盡快發(fā)貨。下面一個不錯的回復(fù)： 　　Dear XXX, 　　we have got your order of...... 　　The bag you order is one of the hot items from my store and it is made of high quality leather. But the order seems unpaid. If there's anything I can help with the price or size etc. 　　When the payment is finish, I can stock up the item and get it ready for shipping. 　　If any further questions, please feel free to contact with us. 　　Thanks 　　Best Regards 　　2、已付款訂單的回復(fù)：主要內(nèi)容包括確認(rèn)產(chǎn)品的規(guī)格，尺碼等等具體事宜，表現(xiàn)賣家的專業(yè)性下面是一個不錯的例子： 　　Dear XXX, 　　I am very glad to hear from you. The biggest size we have is 39. And this shoes is little bigger in size. So I think 39 will fit. 　　If you have any other questions, Please feel free let me know. 　　We are looking forward to getting your early reply. 　　Best Regards 　　3、發(fā)貨后的回復(fù)： 　　從貨物離開中國海關(guān)至買家收到貨物建議每個階段賣家都給買家發(fā)一封郵件通知買家，直到買家收到貨為止。因為買家付款后都急于收到貨物，而郵寄過程一般又是5-10天不確定的，因此這樣隨時通知買家貨物狀態(tài)一是表現(xiàn)自己商業(yè)城信度二是及時的溝通能讓買家不再急切詢問。 　　A、告訴買家訂單詳情 　　Dear Customer， 　　The item you order is already shipped and the tracking number is XXXXX 　　The mail status is as follows: 　　SHANGHAI 　　Dispatch from Sorting Center 　　This is the status of your order. You will get it soon. 　　Thanks for your support and understanding. 　　B、 詢問是否收到貨物 　　Dear customer, 　　EMS tracking rmationEMS網(wǎng)站查詢 　　This is the status showing on EMS. Have you already got the items? If you have got the items, please let me know. 　　Thanks 　　4、 客戶投訴產(chǎn)品質(zhì)量有問題 　　Dear customer, 　　I received the boots but I can't sell them because the Gucci box was ripped up if you can't secure the packages better than that then you will not be hearing from me again! 　　Dear friend, 　　I am very sorry to hear that. The damage must happened during transportation. I usually make sure everything is in good condition before shipping products out. I make sure giving you more discounts to make up when you buy from me next time. Thanks for your understanding. 　　Best Regards 　　5、訂單完成 　　Dear customer, 　　I am very happy to see that you have received the items. Thanks for your support. I hope you satisfy with the item and looking forward to do more business in the future with you. 　　Thanks 　　Best Regards 　　6、提醒買家給自己留評價，這是在交易結(jié)束后很重要的一個環(huán)節(jié) 　　Thanks for your continuous support to our store, and we are 　　improving ourselves from service, quality, sourcing and so on. 　　it would be appreciated if you can leave us a positive feedback ,it's a great encouragement to us，if there's anything I can help with ,don't hesitate to tell me . 　　Best wishes 　　7、折扣 　　Dear xxx, 　　Thanks for your message. 　　Well, if you buy the 2 items, we can offer you a GBP 0.26 discount. Once we confirm your payment, we will post the item for you in time. 　　Please feel free to contact us if you have any further question. 　　Thanks & Best regards! 　　8、常見問題回復(fù) 　　A、推廣新產(chǎn)品，采購季節(jié)期間根據(jù)自己的經(jīng)驗，可給買家推薦自己熱銷的產(chǎn)品。 　　Hi there, 　　As Christmas is ing, we found hair straightened has a large 　　potential market. Many customers bought them for resale on DHgate or in their retail store because it's a high profit margin product.we have a wide range of GHD mk4 STRAIGHTER products on sell as well. Please click the following link to check them out. If you have more than 10 pieces in one order we can help you get a wholesale price. Thanks. 　　Regards 　　B、貨物斷貨，貨物偶爾的斷貨只要認(rèn)真解釋一下，買家一般能夠理解，最好的辦法是告訴買家自己會積極盡量幫他找到庫存，同時向他介紹類似的款式供其選擇。 　　We are really sorry that the bag you order is out of stock at the moment. I will contact the factory to see when they are going to be available again. I would like to remend you some other pretty bags which have the same style. Hope you like them as well. You can click on the following link to check them out. 　　If there's anything I can help with, Please feel free to contact us.Thanks. 　　Regards 　　C、改完價格再次催款，很多情況買家下單后覺得運(yùn)費(fèi)過高，不愿意付款希望賣家能夠給與折扣，下面的回復(fù)可以借鑒一下： 　　Hi there, 　　We already reset the price for you. I give you another 10% discount on top of the original shipping price. Because the price we offer is lower than the market price and as you know the shipping cost is really high, we do not make much profit from this product. Hope you are happy with it. 　　IF any further questions, please feel free to contact us. 　　Regards 　　D、大量訂購詢問價格，大量訂單詢盤買家若是趕上采購季節(jié)應(yīng)該是很有誠意的買家，對他們的回復(fù)要詳盡一些，內(nèi)容一般包括樣品的價格，采購量和相應(yīng)的價格，這個報價建議是包括運(yùn)費(fèi)的，給買家感覺是給他的一個優(yōu)惠。 　　Hi there, 　　Thanks for your inquiry, and we really want to do more business with you, and I think it is the best way to place an sample order which is 45 USD shipping included, If 100 pieces in one order, we can offer you the bulk price which is 39.5 USD/piece. I am looking forward to your reply. 　　Regards

（1）我們的條件是10日內(nèi)付款為2%的折扣，30日內(nèi)付款無折扣。 Our terms are 2% ten days, thirty days net. （2）我公司僅限于從發(fā)票開出之日起10日內(nèi)付現(xiàn)金者給予折扣優(yōu)待。 We only allow a cash discount on payments made within ten days of date of invoice. （3）顧客向我公司購貨一律用現(xiàn)金支付。從發(fā)票開出之日起，30日內(nèi)將貨款付清。如當(dāng)即支付現(xiàn)款，我公司當(dāng)按年利5%計付30日的利息。 Terms to approved buyers strictly net cash, payment within thirty days from invoice date, for prompt cash we will allow thirty days interest, at the rate of 5% per annum. （4）條件: 即期發(fā)貨。在貨到我方工廠， 經(jīng)過驗訖重量品質(zhì)后，立即以現(xiàn)金支付。 Terms: early delivery, and net cash payment after receipt of the material at our works, and verification of weight and quality. （5）現(xiàn)金支付折扣，僅限于在10日內(nèi)以現(xiàn)金付清貨款者可打折扣。 Cash discounts are allowed only on accounts that are paid within the ten-day limit. （6）你將發(fā)現(xiàn)，我公司對貴方的報價所給予的優(yōu)惠是前所未有的。 You will find that we have given you the best terms customary in our business. （7）每月一日以前提供的匯票，依我公司慣例應(yīng)在25日全部結(jié)帳。 My habit is to settle on the 25th all bills rendered on or before the 1st of each and every month. （8）我公司付款條件為交貨后3個月內(nèi)支付現(xiàn)金。1個月內(nèi)付清貨款者，可打5%折扣。 Our terms are cash within three months of date of delivery, or subject to 5 per cent discount if paid within one month. （9）茲就貴方對該商品的詢價回復(fù)如下： In answer to your inquiry fo rthe article, we reply you sd follows. （10）針對你方昨日的詢盤，現(xiàn)寄上與你來函要求相似的墻紙樣品一宗。 In reply to your enquiry of yesterdays date, we are sending you herewith several samples of wall paper closely resembling to what you want. （11） 茲就該商品向貴方報價如下： We are pleased to quote you for the goods as following. （12）茲隨函寄上該商品的現(xiàn)行價格表一份，請查收。 Enclosed we hand you a price-current for the goods. （13）上述報價，無疑將隨市場變化而變動。 Of course these quotations are all subject to the fluctuations of the market. （14）上述價目單是以付現(xiàn)金擬訂的，我們認(rèn)為還可以打很多折扣。 We think you can well accord us a substantial discount off your list prices, which we see are quoted net cash. （15）對這批數(shù)量大，以現(xiàn)金支付的貨，如你方能從價目表中，再給些折扣優(yōu)待，當(dāng)不勝感謝。 We shall be glad if you will quote us the best discount for cash off your list price for cash for this quantity. （16）我公司的支付條件：以現(xiàn)金支付。自發(fā)票開出之日起10天內(nèi)付款者，打2%的折扣。 Our terms, as our invoice states, are 2% cash discount, only within ten days of date of invoice.