所以在前期了解客戶的需求時,應(yīng)多問一些開放式的問題,以便讓客戶能夠自由、毫無拘束地說,這樣才更有可能使你從中獲得有用的信息,找到新的商機。問題的類型 在你跟客戶交流時,需要提問客戶一些問題,而這些問題可以分為以下八類:

我記得夏濤博客里有介紹過一些外貿(mào)客戶跟單的技巧,你可以去看看,畢竟夏濤博客是外貿(mào)營銷第一博客了

I hope it will help you to know our products well.(這樣表示有點麻煩，不如直接說前半句就可以)其實最好公司有自己的產(chǎn)品目錄表（illustrated catalogue），

1 你們的庫存怎么樣了，還有多少庫存？What is the situation of your stockpiles? How much stock you still have?2 我們的產(chǎn)品質(zhì)量怎么樣？客戶有什么反饋？What are our product qualities like? What kind of feedback

1.問使用情況，體現(xiàn)服務(wù)。hope our quantity to satisfy you and any comments pls feel free to let me know.2.直接詢問。have you some pending inquiry about ***，if have pls contact us without any hesitation，

外貿(mào):求讓客戶翻單的英語,種類越多越好,可看我的給分記錄都給的。

就我所知道的外貿(mào)詞匯只有這些：stocks 存貨，庫存量 cash sale 現(xiàn)貨 purchase 購買，進貨 bulk sale 整批銷售，躉售 distribution channels 銷售渠道 wholesale 批發(fā) retail trade 零售業(yè) hire-purchase 分期付款購買 fluctuate

地道英語: Our margin is very thin in this order.注解:表示利潤低,可以用low profit來表示,語法沒錯,意思也沒錯,但是美國人往往不這樣說,他們在口語和電郵里,經(jīng)常用margin這個詞來表示利潤,用thin來表示“低”、“少

買方希望賣方打個6折的折扣,而賣方卻表示最多只能打9折,雙方一陣討價還價之后,最后達成一致可以打8折。 不論你的對手是如何的咄咄逼人,你總得做一個最后的讓步 :"The best compromise we can make is … "(我們所能做的最好的

但其實用詞可以多變,用go all out to do也可以表達,顯得更地道。 13. 如果你在跟客戶溝通時,要形容某人因為熱或者尷尬而臉紅時,千萬不要用turn to red這個詞,老外會很差異,臉怎么會變紅呢。在英語中有一個專門的詞blush,可做不

四十個地道英語表達,讓做外貿(mào)的你與買家溝通更順暢!

Unit 3 Telephone Calls 打電話 Telephone Calls 打電話 Brief Introduction 電話問詢是貿(mào)易中一種很常見的方式。對于生產(chǎn)或交易中遇到的各種問題,如果能通過電話方式解決,那便是最快捷、最有效率的。 Basic Expressions 1. This is Daji

篇1 A： You‘re asking too much for this part .B： we have some cheaper ones .A： What is the price difference ?B： The basic model will cost about 10% less .A：這零件你們要價太高了。B：我們有

"here is~"或"i am~",這是打電話需要注意的。 3. " may i speak to~" 也可以換成是 "can i speak to~" 請~聽電話。 抱歉這么晚打來的說法: 1. I'm sorry to call you so late. 對不起這么晚打電話來。 2. I

解析：*1. public phone 是公用電話， pay phone 也是(投幣式)公用電話；而公用電話亭則是telephone booth.*2. 在外打公用電話就表示無法讓對方回電，所以通常會再告知下次聯(lián)絡(luò)時間或方式。*3. 有時找不到公用電話，

外貿(mào)打電話英語口語篇1 Jane：Hello. Sales Department. This is Jane Fields speaking. How may I help you?珍妮：您好，業(yè)務(wù)部，我是Jane Fields ，我能為你效勞嗎?Michael：I'm interested in a couple of items

外貿(mào)打電話英語口語

用英語來打電話，比起直接用英語與人對話要容易得多得多了。下面是我給大家整理的打電話的英語口語對話，供大家參閱!外貿(mào)商務(wù)打電話的英語口語對話 1.It'sjustthematteroftheschedule,thatis,ifitisconvenientforyourightnow

外貿(mào)人常用的英語口語對話 1. 如何招攬顧客 一般程序:招呼—問候—尋找相關(guān)話題—理出商談頭緒。所以,打招呼很重要,無論顧客有沒有表現(xiàn)購買意愿,您都應(yīng)該上前問候一句:“What can I do for you?”或“May I help you?”,也可

隨著我國對外開放、社會主義市場經(jīng)濟體制改革以及中國加入WTO，我國中小型外貿(mào)企業(yè)數(shù)量快速增加，懂得如何用英語在電話里與客戶交流顯得十分必要。我精心收集了，供大家欣賞學習!篇1 A： You‘re asking too much for this part

1.1GreetingsandIntroductions:Whenmeetingwithinternationalclients,itisessentialtostartwithawarmgreeting.Commonphrasesforgreetingsinclude:-"Hello,howareyou?"-"Nicetomeetyou."-"HowcanIhelpyou?"1.2SmallTalk:Engagingin

Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?你好，我是x公司的xx，請問您是Smith先生嗎？對方不在或正忙 Could you please take a message? Please tell her/him that…I'd like to

電話中最常用" this is~"的形態(tài)而不是 "here is~"或"i am~",這是打電話需要注意的。 3. " may i speak to~" 也可以換成是 "can i speak to~" 請~聽電話。 抱歉這么晚打來的說法: 1. I'm sorry to call you s

I have replied to you with details by e-mail.Please check.If you have anything not clear,please reply to me or call me.對方回復ok，你可以繼續(xù)：Bye the way,May I have your Cell number please.如果對方不

外貿(mào)英語:與客戶通話常用英語口語

給買家打電話的常用口語開場 Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?你好，我是x公司的xx，請問您是Smith先生嗎？對方不在或正忙 Could you please take a message? Please tell

1.1GreetingsandIntroductions:Whenmeetingwithinternationalclients,itisessentialtostartwithawarmgreeting.Commonphrasesforgreetingsinclude:-"Hello,howareyou?"-"Nicetomeetyou."-"HowcanIhelpyou?"1.2SmallTalk:Engagingin

隨著我國對外開放、社會主義市場經(jīng)濟體制改革以及中國加入WTO，我國中小型外貿(mào)企業(yè)數(shù)量快速增加，懂得如何用英語在電話里與客戶交流顯得十分必要。我精心收集了，供大家欣賞學習!篇1 A： You‘re asking too much for this part

外貿(mào)打電話英語口語篇1 Jane：Hello. Sales Department. This is Jane Fields speaking. How may I help you?珍妮：您好，業(yè)務(wù)部，我是Jane Fields ，我能為你效勞嗎?Michael：I'm interested in a couple of items

2. I'll call again in one hour later.我一個小時后再打來。 3. I'll call back later.我稍候再打過來。 4. Please tell him I called and I'll call him again tomorrow.請告訴他我 來過電話,并且我明天會再打給他。

bother [ 5bCTE ] 麻煩,打擾 hang up / hang on 掛斷電話/不掛斷電話 step out 暫時離開 hold the line (打電話時)不掛斷 extension [ iks5tenFEn ] (電話)分機 tie up (工作等)把……纏住,使無法脫身 cut off (指電話

5. Please ask Miss Chen to call me back. 請陳小姐給我回電話。6. Could you tell her to call Carol as soon as possible? 能不能請她盡快打電話給卡洛？7. Ask her to call Carol at home after seven, pl

外貿(mào)打電話英語口語精選

一旦接通要找的人，請說明您打電話的目的 （您）：“I hope I’m not disturbing you. Have you got a minute to talk?”“Sorry to bother you, but I have a rather urgent question about (the new process).

-- 請把電話接過來。你好,我 是史密斯先生。 -- 早上好,史密斯先生。我打 電話是為了你寄給我的那份 協(xié)議草案…… Dialogue 2 A: Marketing Manager’s Office. Can I help you? B: Mr. Smith, please. A: Sorry, he is

1．喂！請找湯姆接電話。Hello May Can Could I speak to Tom?I'd like to speak to Tom.May I take to Tom?May I have a word with Tom?Would you ask Tom to speak to the phone?2．我是湯姆。This is

解析：*1. public phone 是公用電話， pay phone 也是(投幣式)公用電話；而公用電話亭則是telephone booth.*2. 在外打公用電話就表示無法讓對方回電，所以通常會再告知下次聯(lián)絡(luò)時間或方式。*3. 有時找不到公用電話，

隨著我國對外開放、社會主義市場經(jīng)濟體制改革以及中國加入WTO，我國中小型外貿(mào)企業(yè)數(shù)量快速增加，懂得如何用英語在電話里與客戶交流顯得十分必要。我精心收集了，供大家欣賞學習!篇1 A： You‘re asking too much for this part

"here is~"或"i am~",這是打電話需要注意的。 3. " may i speak to~" 也可以換成是 "can i speak to~" 請~聽電話。 抱歉這么晚打來的說法: 1. I'm sorry to call you so late. 對不起這么晚打電話來。 2. I

Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?你好，我是x公司的xx，請問您是Smith先生嗎？對方不在或正忙 Could you please take a message? Please tell her/him that…I'd like to

外貿(mào)電話英語-教你怎樣與國外客戶打電話

陌生國外客戶，建議盡量郵件溝通到一定程度再通電話，可以通過MSN或SKY先聯(lián)系.. 如果客戶已要求你報過價，則電話聯(lián)系則很合適，通電話前了解對方的作息時間或自己對要談的業(yè)務(wù)要預熱...
給買家打電話的常用口語開場 Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith? 你好，我是x公司的xx，請問您是Smith先生嗎？ 對方不在或正忙 Could you please take a message? Please tell her/him that… I'd like to leave her/him a message. Please let her/him know that… 能否請您留個消息，告訴他…… When is a good time to call? 什么時候方便我再次來電？ When is she/he going to be back? 他什么時候回來？ Could you tell him/her that I called, please? 能否轉(zhuǎn)告他我找過他？ Could you ask him/her to call me back, please? 能否轉(zhuǎn)告他請他回電給我？ Okay, thanks. I'll call back later. 好的，謝謝，我待會兒再打來。 有事說事 I'm calling to ask about/discuss/clarify… I just wanted to ask… I'm calling about/because… I'm calling to follow up on… 我打電話來是為了…… 糾正對方的說法 I'm sorry, but I think there has been a misunderstanding… I'm sorry, but it's not quite right. 不好意思，但我想您有所誤解…… 與買家確認重要信息 Let me see if I got that right. When you say…do you mean…? So if I understand you correctly… Just to confirm, … Just to clarify, you said… I'm not sure I understand. Did you mean…? 再跟您確認一下，您的意思是…… 沒有聽清買家在說什么 I'm sorry, I didn't catch that. Could you please repeat yourself? 不好意思，我沒聽清，您能重復一遍嗎？ Would you mind spelling that for me? 您能把這個拼寫一下給我嗎？ Would you mind slowing down? 您能說慢一點嗎？ Would you mind speaking up a little bit? 您能說大聲一點嗎？ 當通話質(zhì)量不好時 I'm sorry, could you speak up, please? Would you mind speaking up a bit? 您能說大聲一點嗎？ I'm sorry I can't hear you very well. I think we have a bad connection. 不好意思線路不好，聽不清楚。 掛電話時 I will follow up with the requested information soon. 我會盡快跟進您所需的信息。 I will keep you updated on our progress. 有新的進展我會及時通知您。 Thank you for your time. Have a great day! 謝謝，祝您愉快！ 小貼士 給買家打電話前的準備工作 01、預約 為了不打擾對方生活工作，跟買家通電話前最好預約一個時間，這樣就不會引起買家的反感。 02、FAQ 準備好你所能想到的有關(guān)產(chǎn)品、有關(guān)公司的問題和答案，以便第一時間為買家解決疑問。 03、錄音APP 對于聽力不太好的外貿(mào)人，可以試試在手機里裝個電話錄音APP，這樣即使一開始沒有聽清客戶說的話，掛斷電話后也可以通過錄音反復確認。
　　如果你是學習外貿(mào)英語的卻沒有口語給你練習，那么就看看這里的吧! 　　Making telephone calls is an important part a secretary's work. When Mr Shelli wants to speak to someone on the telephone， Maria gets the call for him. Today Mr Shelli wants to talk to. Mr Kola of the National Bank. Here he is asking Maria to get the call for him. 　　MR SHELLI： I'd like to speak to Mr Kola of the National Bank， would you get him on the phone，please? 　　MARIA： Certainly， I'll do it at once， Mr Shelli. TO HERSELF Now what's Mr Kola's number? Ah，here it is …… five， three， zero，double six. LIFTS PHONE 　　ROSE： Switchboard， can I help you? 　　MARIA： Good morning， Rose. Maria here.Could I have an outside line，please? 　　ROSE： Oh， hello， Maria. Hold the line a moment.DIALLINGThere you are， you've an outside line now， you can hear the dialling tone. 　　MARIA： Thank you. TO HERSELF Five， three， zero， six， six.RINGING 　　2ND OPERATOR： National Bank.Good morning，can I help you? 　　MARIA： Good morning， would you put me through to Mr Kola please? 　　2ND OPERATOR： MR Kola? Certainly. Who's calling him? 　　MARIA：Mr Shelli of Modern Office Limited would like to speak to him. 　　2ND OPERATOR： Thank you. Hold the line， please.PHONE 　　MR KOLA： Kola speaking. 　　2ND OPERATOR： Good morning， Mr Kola. I have a call for you from Mr Shelli of Modern Office Limited. 　　MR KOLA： Thank you， Operator， put him through， please. 　　MARIA： Mr Kola? 　　MR KOLA： Kola speaking. 　　MARIA：Oh， good morning， Mr Kola. Mr Shelli is calling you. Would you hold the line　a moment please. I'll hand you over. Mr Shelli? 　　MR SHELLI： Yes? 　　MARIA： Mr Kola's on the line now， Mr Shelli. Will you take it in here please? 　　MR SHELLI：Thank you Maria. Hello， is that Mr Kola? 　　MR KOLA： Good morning， Mr Shelli. 　　MR SHELLI： Ah， good morning， Mr Kola， how are you? 　　MR KOLA： Fine， thanks， and you? 　　MR SHELLI： Very well， thank you. 　　MR KOLA： I'm glad to hear it. Well， what can I do for you， Mr Shelli? 　　MR SHELLI： Well， I'm going to Europe next week and I'd like some travellers cheques. 7，000 dollars say… 　　MR KOLA： 7，000 dollars. Yes certainly I can fix that for you. So you're going to Europe， are you?
Reorder 或者 repeat order
返單的因素很多，如價格，質(zhì)量，對方需求等等，最好服務(wù)就好，不要強求。