拜訪客戶并不是僅僅只是面對面的約談，其實很多的溝通工作是在看不見的地方進行的，例如微信、電話、郵件等等。哪怕所有合作的內(nèi)容都打算在見面的基礎(chǔ)上溝通，但是約面談還是要在線上進行邀約。拜訪時機 拜訪要選對時候?？梢?/p>

大多數(shù)外貿(mào)人都認為，展會結(jié)束才是真正商務(wù)活動的開始。參展企業(yè)應(yīng)采取不同跟蹤手段，發(fā)展、鞏固、維護客戶關(guān)系，達成企業(yè)目標，保證參展成果。展會信息在這給大家提供幾個展會后的客戶跟進的方法：(一)分類管理 展會上每個業(yè)務(wù)

（可將第一次發(fā)給客戶的郵件內(nèi)容附在郵件下方以提醒買家第一次郵件回復(fù)內(nèi)容。）三次跟進 Dear Ms. Jane Lee,How are you? Hope everything is ok with you all along.Now I am writing for keeping in touch with

可以通過圖文并茂的形式來編輯郵件模板，在產(chǎn)品圖周邊可以加入一些建議性的文字來提高客戶的體驗度，增強客戶好感。2. 發(fā)送測試不能少 許多企業(yè)在進行郵件營銷時往往會忽略掉測試這一步，其實小規(guī)模的進行測試也能產(chǎn)生出其

以下是跟進客戶的一些要點，期待對大伙兒一些協(xié)助。第一：做人做事，拉近與客戶的間距：業(yè)務(wù)員要想獲得訂單信息，最先要做人做事，拉近與客戶的間距，把客戶變?yōu)樽陨淼呐栌?。如果你與客戶深交，客戶真真正正將你當成盆友時，

寄了樣后，客戶不告訴你他們的測試結(jié)果，可試著跟進客戶寫是否還需要多一些樣品作更進一步的測試，或是謙虛地問客戶是否對的寄的樣品有一些需要改進的建議這樣我們可以改進我們的產(chǎn)品， 客戶不告訴你的市場情況，你可以主動去

對策：在展會結(jié)束的當天回酒店后馬上寫郵件，發(fā)送正式的報價單以及在現(xiàn)場的備忘錄以PDF的形式一并發(fā)送，如果客戶在現(xiàn)場已經(jīng)合過影，那么一定也要發(fā)過去。詢問客戶的意下如何？是否方便在入駐酒店附近面談？Dear XXX,Hope you

如何跟進客戶?大家的郵件都是怎么寫的啊?

給客服發(fā)送樣品后，可以做如下跟蹤：一.可以利用貿(mào)易通主動與其交流,也可以電話跟蹤溝通,主要詢問一下客戶對產(chǎn)品的售后服務(wù),產(chǎn)品質(zhì)量以及客戶比較關(guān)心的細節(jié)再做進一步的詳談,不過價格客戶一直關(guān)心的最大問題,為了打消客戶能否合作

1.首先打電話過去和客戶說，我們是哪個公司的，讓客戶記住你。詢問是否收到樣品 2.詢問樣品是否符合他的要求，有沒有什么不滿意或者其他需求 3.是否下單，這個先不要問吧，有時候是否下單，也不是客戶決定，客戶還有客戶的

你收到了吧。產(chǎn)品你見過了品質(zhì)如何。請你們多多給點意見?？纯次覀冇袥]有合作機會。也希望貴公司多給點機會我們公司。我們一定能合作愉快的。一針見血說。行就行不行就再發(fā)個樣品。多打打電話給他們。讓他們知道是你就行

寄樣后要時刻關(guān)注物流信息變化，主動與客戶確認樣品送達情況并及時提醒客戶收貨。一般提醒方式建議也是通過郵件的方式，在郵件中注明樣品的名稱、規(guī)格、型號等細節(jié)，便于客戶進行樣品核對。下附郵件樣例：Dear sir,We are pleased

第一天給客戶發(fā)一封簡短跟進郵件，匯報解決問題的進度，讓客戶明白解決問題需要的更多時間和進程。第二步，在第二天和第三天，給客戶發(fā)一封跟進郵件，說明你沒有忘記他，讓客戶感受到他的價值，受到重視。這是一個增進客戶關(guān)

要怎么回復(fù)并繼續(xù)跟蹤 回復(fù)他有問題隨時聯(lián)系你 然后設(shè)定一個時間 到時候隨便找點話題 再給他發(fā)個郵件什么的 比如說由于匯率變動啊 價格有調(diào)整啊 給你報個最新價格什么的 這樣的回復(fù) 也可能是真的在評估 也可能只是老外在

外貿(mào):給對方寄了樣品之后該怎樣繼續(xù)跟進?

01 催促下單，庫存不多 Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular,

1. Landing the First Communication: Introduction Email to Potential Clients敲定第一次溝通:向潛在客戶發(fā)送電子郵件這封電子郵件用來介紹公司情況,關(guān)鍵是建立你在客戶心中專業(yè)的形象,并且提出溝通的邀請。Hi [Prospect],We’re a Y com

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from xxx company,our company is a professional xx manufacturer with years‘s experience.so we want to avail ourselves of opportunity establish

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from ___ company,our company is a professional __ manufacturer with years‘s e_perience.so we want to avail ourselves of opportunity establishing

外貿(mào)郵件范文1 主動跟新買家建立聯(lián)系 Dear Mr. Jones: We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introduce our company an

外貿(mào)郵件范文

總結(jié)怎么寫才能發(fā)揮它的作用呢?以下是我為大家收集的外貿(mào)跟單員個人工作總結(jié),歡迎大家分享。 外貿(mào)跟單員個人工作總結(jié)1 來到這個大家庭已有月余,又很榮幸能加入到采購部這個溫馨的部門,雖說來的時間比較短,但我學(xué)習到許多在之前的工作中

外貿(mào)跟單員實習總結(jié)1 很久以來,一直想寫些什么,說些什么!自己做外貿(mào)的時間不算長,也不算短,屬于半桶水又想晃兩下的那種。特別是年前踏入論壇之后,越發(fā)有種沖動,想把自己懂得的和不懂的一起寫出來,供大家一起探討! n年前的一個

外貿(mào)月工作總結(jié)范文篇1 工作已經(jīng)有兩個月了,漸漸地由對外貿(mào)行業(yè)的新奇轉(zhuǎn)入到瑣碎的細節(jié)中。剛進公司的時候,我是有些忐忑的,一方面來自其他外貿(mào)業(yè)務(wù)員的描述:耐力,壓力,還要考驗反應(yīng)力。另一方面來自對這個行業(yè)的陌生,雖然在學(xué)校系統(tǒng)的

外貿(mào)業(yè)務(wù)員試用期工作總結(jié)一 時光如梭,轉(zhuǎn)眼間來XXXXXX已經(jīng)三個月多了,這三個月是我從一個大學(xué)生到一個職業(yè)人的角色轉(zhuǎn)變時期,也是我為未來奮斗的又一個新的起跑線。這期間,我學(xué)到了很多,不論是工作方面、思想方面、習慣方面還是學(xué)

跟單員個人工作總結(jié)【篇一】 伴隨著新年鐘聲的臨近,依依惜別了任務(wù)繁重、碩果累累的__,滿懷熱情的迎來了明媚燦爛、充滿希望的20__。年終之際,現(xiàn)對過去一年的工作匯報如下: 1、工作內(nèi)容,對公司的貢獻 首先,非常感謝公司對我的信任和

【篇一】外貿(mào)跟單員個人工作總結(jié)范文 不知不覺，進入高璐美快5個月了，回首這5個月的學(xué)習和工作，有最初在車間實習的艱辛與汗水，有最初跟單時的困難與挫折，也有圓滿完成任務(wù)的高興和滿足，很高興能進入到高璐美和大家一

3個月的外貿(mào)樣品跟單試用期將至,需寫一份工作總結(jié),求范文一篇!

01 催促下單，庫存不多 Dear X,Thank you for your inquiry.Yes, we have this item in stock. How many do you want? Right now, we only have X lots of the X color left. Since they are very popular,

Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world.Reports from users confirm what we knew before it was put on the market

譯文:我很高興收到你的郵件。雖然我在DHgate沒有多少評價,但我一直在Ebay做業(yè)務(wù)多年,我對我的產(chǎn)品很有信心。此外DHgate提供第三方擔保支付服務(wù),這意味著付款將不會發(fā)放給賣方,直到您對產(chǎn)品質(zhì)量和交易非常滿意。希望能夠與您長期合作,

商務(wù)英文email范文：The Second trade Set new business relationship 1 November 2015 Jinhua Export Co., Ltd.China Nanjing Shanghai Road 99 Dear Miss Liu xi:I am a Qianlong International Co., Ltd., general

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from xxx company,our company is a professional xx manufacturer with years‘s experience.so we want to avail ourselves of opportunity establish

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from ___ company,our company is a professional __ manufacturer with years‘s e_perience.so we want to avail ourselves of opportunity establishing

外貿(mào)郵件范文?

商務(wù)英文email范文：The Second trade Set new business relationship 1 November 2015 Jinhua Export Co., Ltd.China Nanjing Shanghai Road 99 Dear Miss Liu xi:I am a Qianlong International Co., Ltd., general

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from xxx company,our company is a professional xx manufacturer with years‘s experience.so we want to avail ourselves of opportunity establish

第一篇 all the items ordered are in stock except Pattern No.9001 Shanghai Printed Pure Silk. Stocks of these have been sold out since we quoted for them and the makers inform us that it will be another

We will offer you the best price and quality, please go to our website for more details, www.***.com （分析：第一次發(fā)郵件最好不要加上網(wǎng)址，防止被系統(tǒng)當成垃圾郵件攔截。）Can you introduce your company

1. 向顧客推銷商品 Dear Sir: May 1, 2001 Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world.Reports from users confirm what we knew before it was

外貿(mào)英語郵件格式一 Dear purchasing manager,Hello,this Lily Lee from ___ company,our company is a professional __ manufacturer with years‘s e_perience.so we want to avail ourselves of opportunity establishing

外貿(mào)訂單英語郵件全過程范文

1. 向顧客推銷商品 　　Dear Sir: May 1, 2001 　　Inquiries regarding our new product, the Deer Mountain Bike, have been coming in from all parts of the world. 　　Reports from users confirm what we knew before it was put on the market - that it is the best mountain bike available. Enclosed is our brochure. 　　Yours faithfully 　　2. 提出詢價 　　Dear Sir: Jun.1, 2001 　　We received your promotional letter and brochure today. We believe that your would do well here in the U.S.A. Kindly send us further details of your prices and terms of sale. We ask you to make every effort to quote at competitive prices in order to secure our business. We look forward to hearing from you soon.. 　　Truly 　　3. 迅速提供報價 　　Dear Sir: June 4, 2001 　　Thank you for your inquiry of June the 1st concerning the Deer Mountain Bike. It gives us great pleasure to send along the technical information on the model together with the catalog and price list. After studying the prices and terms of trade, you will understand why we are working to capacity to meet the demand. We look forward to the opportunity of being of service of you. 交易的契機 　　4. 如何討價還價 　　Dear Sir: June 8, 2001 　　We have received your price lists and have studied it carefully. However, the price level in your quotation is too　high for this market, If you are prepared to grant us a discount of 10% for a quantity of 200, we would agree to your offer. You should note that some price cut will justify itself by an increase in business. We hope to hear from you soon. 　　Yours truly 　　5-1 同意進口商的還價 　　Dear Sirs: June 12, 2001 　　Thank you for your letter of June the 8th. We have accepted your offer on the terms suggested. Enclosed our will find a special price list that we believe will meet your ideas of prices. You should note that the recent advances in raw materials have affected the cost of this product unfavorably. However, for your order we have kept our prices down. 　　Sincerely 　　5-2 拒絕進口商的還價 　　Dear Sirs: June 12, 2001 　　Thank you for your letter of June the 8th. We regret that we cannot meet your terms. We must point out that the falling market here leaves us little or no margin of profit. We must ask you for a keener price in respect to future orders. At present the best discount offered for a quantity of 200 is 5%. Our current situation leaves us little room to bargain. We hope you will reconsider the offer. 　　Truly 　　6. 正式提出訂單 　　Dear Sir: June 15, 2001 　　We have discussed your offer of 5% and accept it on the terms quoted. We are prepared to give your product a trial, provided you can guarantee delivery on or before the 20th of September. The enclosed order is given strictly on this condition. We reserve the right of refusal of delivery and/or cancellation of the order after this date. 　　Truly 　　7. 確認訂單 　　Dear Sir: June 20, 2001 　　Thank you very much for your order of June 15 for 200 Deer Mountain Bikes. We will make every possible effort to speed up delivery. We will advise you of the date of dispatch. We are at your service at all times. 　　Sincerely 　　8. 請求開立信用證 　　Gentlemen: June 18, 2001 　　Thank you for your order No. 599. In order to execute it, please open an irrevocable L/C for the amount of US$ 50,000 in our favor. This account shall be available until Sep. 20. Upon arrival of the L/C we will pack and ship the order as requested. 　　Sincerely 　　9. 通知已開立信用證 　　Dear Sir: June 24, 2001 　　Thank you for your letter of June 18 enclosing details of your terms. According to your request for opening an irrevocable L/C, we have instructed the Beijing City Commercial Bank to open a credit for US$ 50,000 in your favor, valid until Sep. 20. Please advise us by fax when the order has been executed. 　　Sincerely 　　10. 請求信用證延期 　　Dear Sir： Sep. 1, 2001 　　We are sorry to report that in spite of our effort, we are unable to guarantee shipment by the agreed date due to a strike at our factory. We are afraid that your L/C will be expire before shipment. Therefore, please explain our situation to your customers and secure their consent to extend the L/C to Sept.30. 　　Sincerely 　　11. 同意更改信用證 　　Gentlemen: Sept. 5, 2001 　　We received your letter today and have informed our customers of your situation. As requested, we have instructed the Beijing City Commercial Bank to extend the L/C up to and including September 30. Please keep us abreast of any new development. 　　Sincerely
郵件是外貿(mào)人與客戶溝通的常用方式，那么如何使用郵件從0到1的開發(fā)大客戶呢？ 先來看下面這封開發(fā)郵件，也許你也正在套用著相同或者相似的模版，趕緊剎車，別猶豫！ Hello Mr. Jame White How are you? （分析：“How are you？”的使用本身是沒有問題的。雖然我們從小學(xué)就學(xué)習這樣的問候方式，但是這句話在很多國家并不太常用。） We know your company from the internet and we know that your market is in the LED lighting field in Poland. （分析：本句想表達的邏輯沒有問題，但是寫法和語法欠妥。“from the internet”會給人不尊重和被騷擾的感覺，可以改為具體的詢盤。） We would like to take this opportunity to introduce our company and products, this is Alice from ABC company, we are one of the largest manufacturer in this field in China, I hope to cooperate with your company. （分析：本句話的句式非常普遍，表達的內(nèi)容也很籠統(tǒng)。如果公司真的是行業(yè)領(lǐng)軍企業(yè)，可以使用一些實際的數(shù)據(jù)去證明。） Please allow me to introduce our products to you, we have many items such as LED lamps, outdoors and indoors bulbs and LED strip. We have much experience in this field. I will give you more details about our products if you are interested in them. （分析：比較空泛的描述，給客戶帶來的感受不強烈。這部分可以考慮使用具體的數(shù)字來表達。） We will offer you the best price and quality, please go to our website for more details, www.***.com （分析：第一次發(fā)郵件最好不要加上網(wǎng)址，防止被系統(tǒng)當成垃圾郵件攔截。） Can you introduce your company to us, or your target products market, thank you. （分析：這句話不太妥當。第一次郵件客戶沒有義務(wù)也不會很愿意回答你的問題） We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future. （分析：本句較為空泛，沒有實際的含義。） Best Regards Alice （分析：簽名缺少內(nèi)容。） 對于郵件內(nèi)容，文中已經(jīng)給出了一些分析。 雖然這封郵件在語法和句式上沒有什么問題，并且在前幾年可能可以被奉為“開發(fā)信經(jīng)典模板”，但是如今這樣毫無亮點的寫法已經(jīng)遠遠不能吸引現(xiàn)在的客戶，郵件發(fā)出去后也不會有好的效果。 我們再來看看根據(jù)分析修改后的郵件： Dear Jame Hoping this email finds you well. （非常地道的美式問候語。） We know your company is in the LED market from our customer data as the main distributor in European market. （“from our customer data”可能引起客戶的思考：之前是否問過價格或拿過樣品甚至很久之前是不是合作過。這樣的話術(shù)不會給客戶帶來騷擾的感覺。） We are specializing in LED lighting since 2008, our factory has the production capacity of 20000pcs bulbs with CE, Rohs every month, and the new items will be pushed every week from our ODM department. （用實際數(shù)據(jù)表明公司的地位與規(guī)模。） Please contact me for any further information, free samples would be sent to you in our promotion seasons now. （該句有兩個優(yōu)點：1. 郵件通篇主動語態(tài)，但是這句話是被動語態(tài)，閱讀起來可以讓客戶感覺到節(jié)奏的變化；2. “free samples”、“promotion seasons”刺激客戶盡快聯(lián)系索要樣品或下單。） Have a nice day! Best Regards Alice Company Tel/Whatsapp Web （結(jié)尾簽名內(nèi)容完整。） 修改后的郵件明顯更加簡練，同時話術(shù)表達在無形中引導(dǎo)客戶進一步聯(lián)系。 但是該郵件還是有些簡單，在實際的郵件中，我們應(yīng)該針對特定的產(chǎn)品與當前情況增添較為詳細的內(nèi)容。 郵件寫作案例 這是一個美國客戶，詢問了我們一款電競椅的價格。我們的業(yè)務(wù)員報價之后，客戶沒有反應(yīng)，跟蹤了幾次依然沒有回應(yīng)。忽然有一天，客戶問我們的工廠是不是在安吉，得到我們的確定后他說要來工廠參觀拜訪。 見面后，客戶在工廠看了一番，沒有留下名片就走了。客戶回去后依舊沒有任何動靜，也不與業(yè)務(wù)員聯(lián)系。 相信這樣的場景很多外貿(mào)人都經(jīng)歷過。 經(jīng)過各方面考量，我們還是決定繼續(xù)跟蹤這位客戶。通過對客戶進行背景調(diào)查后，我們了解到了客戶的相關(guān)信息。同時我們也需要考慮到美國的實際情況。 以上述信息作為切入點，我們又給客戶發(fā)了一封郵件，這次我們收到了回復(fù)。 Hi XX, Hope this email finds you well. Concerning the issue of that we export from other country to USA, we are still working on it with Haiti and Dominica free trade zone, the strategy way is ok, but we need confirm the details and make sure get the exact cost from China to their places. We will have the full information at the end of this month, I will update to you in time. （客戶回復(fù)：OK let me know what you find out, the only problem I see that is I am sure you know those are 2 countries WITHOUT any factories making anything related to furniture, so even if you can do the paperwork change, I believe that will NOT be accepted by USA customs, they know those are very poor small islands with no factories.） By the way, the trade war may be stopped soon, we need to make some purchase plan in advance, otherwise every customer will place the orders in the same time, the factory will be very busy and postpone the delivery time too.（客戶回復(fù)：I understand, but now we buy from 3 other gaming chair factories, so we do not need any new chairs, until after CNY, since we order a lot of stock to arrive before 12/31/2018.） Have a nice day! Best Regards Wishes Ivan 從客戶的回復(fù)中，可以提煉出三點：他與三家工廠在合作；現(xiàn)在不是他的采購期；2018年12月底之前他不需要電競椅。 雖然沒有成功簽單，但是這封郵件也達到了想要的結(jié)果。我們收到了客戶的回復(fù)并且知道了客戶目前的情況，以及他的采購周期和時間。接下來就需要根據(jù)他給出的時間在合適的時候加強聯(lián)系。
百度上看到的，外貿(mào)營銷郵件方法如下： 做外貿(mào)好用的郵箱軟件有哪些？做外貿(mào)與客戶溝通時，為了保證郵件安全，可以選擇企業(yè)郵箱，在發(fā)送開發(fā)信拓展客戶階段，TOM企業(yè)郵箱的快速收發(fā)可以讓用戶體驗到我們的產(chǎn)品和服務(wù)。企業(yè)郵箱的使用提高了外貿(mào)業(yè)務(wù)溝通的效率，那么就來看看外貿(mào)客戶搜索郵箱軟件有哪些、外貿(mào)營銷郵件如何群發(fā)？ 外貿(mào)客戶搜索郵箱軟件有哪些？ 外貿(mào)用戶選擇群發(fā)郵件，首先要考慮的點是郵件的安全性和發(fā)信速度，TOM企業(yè)郵箱是國際著名的郵箱廠商，可以很好的滿足各種發(fā)信需求，有效保障外貿(mào)郵件來往的穩(wěn)定。 在企業(yè)郵箱的官網(wǎng)點擊免費試用提交信息，就可以快速完成注冊，郵箱開通4年能用8年，如果有公司官網(wǎng)域名的話，可以開通域名郵箱，在外貿(mào)與客戶溝通時，也能提高自己的信譽度，與客戶建立更好的合作。 外貿(mào)營銷郵件如何群發(fā)？ 郵箱注冊成功后，一些創(chuàng)業(yè)公司就可以發(fā)送外貿(mào)營銷郵件來拓展客戶，單次可以群發(fā)幾百封郵件。對外群發(fā)郵件時，可使用群發(fā)單顯功能，用戶收到郵件時，只會顯示自己一個收件人，非常方便，這是普通郵箱所沒有的。 另外，TOM企業(yè)郵箱給每位企業(yè)員工提供的都是無限郵箱容量，對于我這種有容量焦慮的人來說，是非常友好的，再也不用刪郵件去騰空間了；而且，企業(yè)郵箱支持一鍵撤回和誤刪恢復(fù)，這在任何時候都是非常好用的功能，挽救了好多次的尷尬場面。企業(yè)郵箱還能用手機綁定微信隨心郵，直接在手機上收發(fā)郵件，不占用手機內(nèi)存，方便快捷。
　　外貿(mào)郵件怎么發(fā)? 下面是我為你整理的外貿(mào)郵件范文，希望對你有用! 　　外貿(mào)郵件范文1 　　主動跟新買家建立聯(lián)系 　　Dear Mr. Jones: 　　We understand from your information posted on Alibaba.com that you are in the market for textiles. We would like to take this opportunity to introduce our company and products, with the hope that we may work with Bright Ideas Imports in the future. 　　We are a joint venture specializing in the manufacture and export of textiles. We have enclosed our catalog, which introduces our company in detail and covers the main products we supply at present. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line. 　　Should any of these items be of interest to you, please let us know. We will be happy to give you a quotation upon receipt of your detailed requirements. We look forward to receiving your enquires soon. 　　Sincerely, 　　John Roberts 　　對新買家要求建立業(yè)務(wù)聯(lián)系的回復(fù) 　　Dear Mr. Jones: 　　We have received your letter of 9th April showing your interest in our complete product information. 　　Our product lines mainly include high quality textile products. To give you a general idea of the various kinds of textiles now available for export, we have enclosed a catalogue and a price list. You may also visit our online company introduction at Http://www.howseek.com which includes our latest product line. 　　We look forward to your specific enquiries and hope to have the opportunity to work together with you in the future. 　　Sincerely,. 　　向老客戶介紹公司新的產(chǎn)品信息 　　Dear Mr. Jones: 　　We have refreshed our online catalog at http://www.howseek.com, and now it covers the latest new products, which are now available from stock. 　　We believe that you will find some attractive additions to our product line. Once you have had time to study the supplement, please let us know if you would like to take the matter further. We would be very happy to send samples to you for close inspection. 　　We will keep you informed on our progress and look forward to hearing from you. 　　Sincerely, 　　回復(fù)對某個產(chǎn)品的查詢 　　Dear Mr. Jones: 　　Thank you for your inquiry of 16 March. We are pleased to hear that you are interested in our product "toaster". 　　We've enclosed the photo and detailed information of the product for your reference: 　　Product: toaster 　　Specification: xxxxxxxxxxxxxxx 　　Package: 1pcs/box Price: 10usd/pcs 　　Payment: L/C 　　For purchase quantities over 1,000pcs of individual items we would allow you a discount of 1%. Payment is to be made by irrevocable L.C at sight. 　　We look forward to receiving your first order. 　　Sincerely, 　　無法提供對方查詢中所要求的產(chǎn)品時 　　Dear Mr. Jones: 　　Thank you for your enquiry of 12 March cate 9 cable. 　　We appreciate your efforts in marketing our products and regret very much that we are unable to supply the desired goods due to excessive demand. 　　We would, however, like to take this opportunity to offer the following material as a close substitute: 　　Cate 5, US$__ per meter FOB Shanghai, including your commission 2%. 　　Please visit our catalog at http://www.xxxxxxxxx.com for more information on this item. If you find the product acceptable, please email us as soon as possible. 　　Sincerely, 　　查詢對方公司的產(chǎn)品 　　Dear Sir or Madam: 　　We know that you are exporters of textile fabrics. 　　We would like you to send us details of your various ranges, including colors and prices, and also samples of the different qualities of material used. 　　We are volume dealers in textiles and believe there is a promising market in our area for moderately priced goods of this kind mentioned. 　　When quoting, please state your terms of payment and discount you would allow on purchases of quantities of not less than 1000 meters of individual items. Prices quoted should include insurance and freight to San Francisco. 　　Sincerely, 　　外貿(mào)郵件范文2 　　作為買家，認為對方報價太高 　　Dear Mr. Jones, 　　We acknowledge receipt of both your offer of May 6 and the samples of Men's Shirts, and thank you for these. 　　While appreciating the good quality of your shirts, we find your price is rather too high for the market we wish to supply. 　　We have also to point out that the Men's Shirts are available in our market from several European manufacturers, all of them are at prices from 10% to 15% below the price you quoted.Such being the case, we have to ask you to consider if you can make reduction in your price, say 10%.As our order would be worth around US$50,000, you may think it worthwhile to make a concession. 　　We are looking forward to your reply, 　　Sincerely, 　　要求對方開立信用證 　　Dear Mr. Jones: 　　With reference to the 4,000 dozen shirts under our Sales Confirmation No.SX260, we wish to draw your attention to the fact that the date of delivery is approaching but up to the present we have not received the covering L/C. 　　Please do you utmost to expedite its establishment so that we may execute the order within the prescribed time. In order to avoid subsequent amendments, please see to it that the L/C stipulations are in exact accordance with the terms of the contract. 　　We look forward to receiving your favorable response at an early date. 　　Sincerely, 　　因?qū)Ψ轿茨苋缙谛庞米C而交涉 　　Dear Mr. Jones: 　　With reference to our Sales Confirmation No.825 dated August 10, 2002, we regret to say that your letter of credit has not yet reached us up to the time of writing. This has caused us much inconvenience as we have already made preparations for shipment according to the stipulations of the said Sales Confirmation. 　　You must be aware that the terms and conditions of a contract once signed should be strictly observed, failure to abide by them will mean violation of contract. If you refer to our Sales 　　Confirmation, you will see the clause reading: "The Buyer shall establish the covering Letter of Credit before 30th August, 2002, failing which the Seller reserves the right to rescind the contract without further notice." The goods you ordered have been ready for quite some time and the demand of late has been so great that we find it hard to keep them for you any longer. However, in consideration of our friendly business relations, we are prepared to wait for your L/C, which must reach us not later than October 5, 2002. If we again fail to receive your L/C in time, we shall cancel our Sales 　　Confirmation and ask you to refund to us the storage charges we have paid on your behalf. 　　Your cooperation in this respect will be appreciated. 　　Sincerely, 　　外貿(mào)郵件范文3 　　拒絕對方做獨家代理商的要求 　　Dear Mr. Jones: 　　Thank you for your letter of 15th September. 　　As we are now only at the get-acquainted stage, we feel it is too early to take into consideration the matter of sole agency. In our opinion, it would be better for both of us to try out a period of cooperation to see how things go. Also, it would be necessary for you to test the marketability of our products at your end and to continue your efforts in building a larger turnover to justify the sole agency arrangement. 　　We enclose our latest pricelist covering all the products we handle within the framework of your specialized lines. We look forward to hearing from you. 　　Sincerely, 　　處理對貨損的投訴 　　Dear Mr. Jones: 　　We have received your letter of 18th July, informing us that the sewing machines we shipped to you arrived in a damaged condition on account of imperfectness of our packing. Upon receipt of your letter, we have given this matter our immediate attention. We have studied your surveyor's report very carefully. 　　We are convinced that the present damage was due to extraordinary circumstances under which they were transported to you. We are therefore not responsible for the damage; but as we do not think that it would be fair to have you bear the loss alone, we suggest that the loss be divided between both of us, to which we hope you will agree. 　　Sincerely,
既然老板試用了你，說明你的人品和能力還是不錯的，所以，不用太擔心，認真做好老板交代的事情和自己的本職工作，并不斷在業(yè)務(wù)能力上提升自己。加油吧！
沒問題，別說你有做事的，沒做事的他招你進去也要給錢，你最好看下勞動法，好像在試用一個月內(nèi)你想走的話隨時可以走的（交辭職書），工資也有的拿
好東西就等顧客
給客服發(fā)送樣品后，可以做如下跟蹤： 一.可以利用貿(mào)易通主動與其交流,也可以電話跟蹤溝通,主要詢問一下客戶對產(chǎn)品的售后服務(wù),產(chǎn)品質(zhì)量以及客戶比較關(guān)心的細節(jié)再做進一步的詳談,不過價格客戶一直關(guān)心的最大問題,為了打消客戶能否合作的顧慮,可以著重介紹一下產(chǎn)品的優(yōu)點與同行產(chǎn)品的不同之處.優(yōu)惠政策等,要讓客戶覺得物有所值,在溝通價格時建議在言語上暗示一些伸縮性，但一定要強調(diào)回報，比如"如果你能夠現(xiàn)款提貨，我可以在價格上給予5%的優(yōu)惠待遇"或"如果你的定貨量比較大的話,在價格方面我可以給你下調(diào)3%"----這樣既可以讓客戶對我們的產(chǎn)品有更進一步的了解在價格方面也有一定回旋的余地.切記更好的服務(wù),更高的產(chǎn)品質(zhì)量才是贏得客戶的"法寶"。 二.有效的溝通是關(guān)鍵,要想把業(yè)務(wù)做精.做好就要想方設(shè)法拉近與客戶之間的距離,在推銷產(chǎn)品之前要把自己給推銷出去，對自己要有信心，只有把自己推銷給客戶了，才能把你的產(chǎn)品推銷給客戶。在與客戶交流時要注意不要每次都提及樣品的事情,可以從生活方面,業(yè)務(wù)方面,公司的發(fā)展狀況等尋找不同的話題與客戶溝通,因為這樣既可以讓客戶感覺到我們的真誠,又可以通過不同的話題溝通而增加相互之間的了解,切記在進行這類溝通時要有自已的觀點與立場,不要一昧的阿諛奉承,否則客戶不但不愿再與我們交流,還會引起他的反感從而失去合作的機會.我有一個網(wǎng)絡(luò)客戶也是這樣通過溝通交流后才達成合作的,而且現(xiàn)在已經(jīng)是我們的長期合作伙伴,我把他看成是我們的"黃金"客戶,也是我最值得驕傲的"網(wǎng)絡(luò)成績"。
客戶管理跟進技巧四、堅持、耐心以及熱忱，會為你帶來最后的成功 參加行業(yè)內(nèi)的專業(yè)展覽會，每次都會碰到同一位歐洲客人。從第一次見面開始聯(lián)系，直到他下第一個試訂單，用了一年半的時間?，F(xiàn)在這個客人每個月在我們公司采購10個集裝箱的貨物。 其實廣交會 上的客戶名單，在很大的程度上有很多不是你的客戶。而且沒有專一性，在你所說的情況下，我覺得關(guān)鍵是掌握業(yè)務(wù)技能，在仔細分析客戶的基礎(chǔ)上，不斷同客戶接觸，幫助他們。從客戶的立場去解決問題。 客戶管理跟進技巧五、保持好的心態(tài)，不受消極影響 對于毫無反應(yīng)或反應(yīng)消極的客戶，也不必很在意。象這樣的客戶太多了，他們各懷目的，而不是真正的買家;有的可能暫時無成交的意愿，但作為賣家我們廣而言之的目的已經(jīng)達到，而且第一次的報價可讓我們業(yè)務(wù)力保不失。 根據(jù)我的經(jīng)驗，客戶收到你很多的傳真和郵件卻沒有回復(fù)，不是因為客戶輕視你，或是你作錯了什么，說錯了什么，而是因為你所提供的產(chǎn)品無法滿足客戶的當前需求。這時你應(yīng)該做的是去發(fā)掘客戶的當前需求，提供更多的產(chǎn)品，更多的資料供客戶選擇，切忌盲目行事，抓住你已經(jīng)給客戶提供的產(chǎn)品或資料不放，不斷催促客戶回應(yīng)。一旦你所提供的產(chǎn)品滿足了客戶的需求，客戶自...客戶管理跟進技巧四、堅持、耐心以及熱忱，會為你帶來最后的成功 參加行業(yè)內(nèi)的專業(yè)展覽會，每次都會碰到同一位歐洲客人。從第一次見面開始聯(lián)系，直到他下第一個試訂單，用了一年半的時間?，F(xiàn)在這個客人每個月在我們公司采購10個集裝箱的貨物。 其實廣交會 上的客戶名單，在很大的程度上有很多不是你的客戶。而且沒有專一性，在你所說的情況下，我覺得關(guān)鍵是掌握業(yè)務(wù)技能，在仔細分析客戶的基礎(chǔ)上，不斷同客戶接觸，幫助他們。從客戶的立場去解決問題。 客戶管理跟進技巧五、保持好的心態(tài)，不受消極影響 對于毫無反應(yīng)或反應(yīng)消極的客戶，也不必很在意。象這樣的客戶太多了，他們各懷目的，而不是真正的買家;有的可能暫時無成交的意愿，但作為賣家我們廣而言之的目的已經(jīng)達到，而且第一次的報價可讓我們業(yè)務(wù)力保不失。 根據(jù)我的經(jīng)驗，客戶收到你很多的傳真和郵件卻沒有回復(fù)，不是因為客戶輕視你，或是你作錯了什么，說錯了什么，而是因為你所提供的產(chǎn)品無法滿足客戶的當前需求。這時你應(yīng)該做的是去發(fā)掘客戶的當前需求，提供更多的產(chǎn)品，更多的資料供客戶選擇，切忌盲目行事，抓住你已經(jīng)給客戶提供的產(chǎn)品或資料不放，不斷催促客戶回應(yīng)。一旦你所提供的產(chǎn)品滿足了客戶的需求，客戶自然而然會回過頭來主動找你的，特別是歐美客戶，這種情況非常常見。 另外，你不能因為客戶沒有回音而灰心喪氣，一定要有自信，要堅持不懈的努力，自信心有助于讓你做出正確的判斷和決定。打個比方，剛開始做外貿(mào)，好比你在一條漆黑的巷子里獨行，你不知道前面還有多遠才能走出去，但一旦你走出了巷子，你會發(fā)現(xiàn)前方一片光明，海闊天空，那時你才真正上路了。12
個人覺得，如果報價出去之后，客戶很久沒有回應(yīng)的話，我們可以主動再次發(fā)郵件過去，當然并不是只發(fā)一次就可以，而是需要經(jīng)常性的給潛在客戶發(fā)發(fā)郵件，但內(nèi)容不能千篇一律。要讓客戶每次看到你的郵件之后，就會有一種你對他很真誠的感覺。這樣久而久之，客戶的回復(fù)郵件就是時不時的給你一個驚喜。